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Email
whatsup@telcoswitch.com

Phone Number
+44 (0) 330 122 7000

Address
Pound House, 62A Highgate High Street, Highgate,
London N6 5HX
United Kingdom

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TelcoSwitch Limited is a company registered in England & Wales with company number 9687883, registered office 4 Prince Albert Road, London, NW1 7SN.

CallSwitch Lite is a slimmed down version of the CallSwitch Business solution. It has been built with a small business in mind as, whilst it retains the core functionality of the main CallSwitch Business product, it has limited features which are unnecessary in a smaller business environment. It is important to note, however, that it still uses exactly the same technology as the business version and the quality of service will remain exactly the same.

Unlike other ‘seat only’ solutions, CallSwitch Lite, is not a build it yourself solution, you will be pleased to know we have done all the hard work for you because Lite is ready for your customers now. It includes all the essentials, a handset, attractive call bundle and those business critical features which you can see below such as conference calling and voicemail. We like to think of it as a Lite solution with a heavy weight punch!

AUTO ATTENDANT
[1 per Customer]
Handle calls professionally and efficiently

LANDLINE NUMBERS
[1 per Extension plus 1 Main Line Number]

Give customers a local number that goes straight to your mobile

CALL GROUPS
[1 per Customer]
Directs call super effectively and never miss a call

CALL QUEUING
[1 per Customer]  

Never lose a customer when you’ve got them on hold

CONFERENCE CALLING
[1 per Customer]
Set up a private virtual conference room with external dial ins

MULTI LOCATIONS
Connect your offices across the globe with a single phone system

UNIFIED VOICEMAIL
[1 per Extension plus 1 Main Line Number]
Pick up all your voicemail from any device, anywhere

EXTENSION
Reach people in 3 or 4 digits, wherever you are

MOBILE PAIRING
Sync your mobile with your office handset never miss a call

MOBILE APPS
Manage the whole phone system from your smartphone

CALL MANAGEMENT
Top-of-the-range features that make call-handling a breeze

CALL PARKING
Park calls to a specific location

SPEAKERPHONE PAGING
Call out to all extensions

EMERGENCY CALLING
Call 999 or 112

Key Features

Apps

Fraud Management

One of the biggest challenges facing many companies when it comes to their communication networks is how they can tackle the ever-present risk of fraud.

Telecoms fraud might not necessarily be top of many people’s list of priorities when they are drawing up risk management plans and putting in place strategies to protect their company, but it is an area that can have huge consequences if businesses do not give it the attention it deserves.

The costs of telecoms fraud can quickly rack up, which means that Channel Partners cannot afford to be slow or reactive when it comes to combatting the issue. A strong approach will demand consistent monitoring and management at all times, especially at times such as weekends, as even a couple of days of undetected fraudulent activity can have a huge financial impact.

The UK is the third most targeted country in the world for toll fraud with businesses suffering the loss of 1.2 billion every year. Toll fraud is ultimately your responsibility and is a concern for any business.

If you’re unfortunate enough to be targeted by hackers, there is the potential to be subject to toll fraud, where a significant number of phone calls (often to international or premium rate numbers) leave you, the bill payer, with a substantial phone bill.

Our managed IP service enables you to set daily or weekly spend limits for free, which can easily be changed depending on your business operations. You can then receive notifications when spend reaches a certain percentage of your threshold. Should you then need to you can simply raise the limit or advise us that you believe your telecoms may have been breached.

As a protection to you, if no action is taken by the time the limit has been reached, all calls are barred reducing your risk of any fraudulent activity.

Hardware

The CallSwitch Lite package includes a Yealink T23 Handset as standard. It may be possible to upgrade the handset - please ask for details.

Our CallSwitch Lite mobile application specifically designed to take your customers business communications to a whole new level. It's main purpose is to enhance and simplify your day-to-day communications experience.

Numbering

Through long-term partnerships with regulators and carriers all over the world, TelcoSwitch has built a vast network for inbound telephone numbers. With millions of phone numbers in stock, Our geographic, non-geographic, mobile and toll-free numbers can be ordered in real-time via a web portal or an API. As TelcoSwitch maintains close relations with local regulators and service providers, new area codes can be made available rapidly on request. TelcoSwitch delivers high quality inbound numbers from more than 55 countries and more than 8,000 cities around the world.

Our dedicated Number Porting Desk are on-hand to manage the often challenging process of number porting. We can port numbers from over 30 telecommunications providers, including hundreds of their resellers.

Enhance your CallSwitch experience with CallSwitch LITE.

Optional Upgrades

CALL RECORDING
Record and archive all inbound or outbound calls

ADDITIONAL RING GROUPS
[per tenant]

ADDITIONAL VOICEMAIL
[per user]

ADDITIONAL DDI'S
[per tenant]

ADDITIONAL AUTO ATTENDANTS

ADDITIONAL CONFERENCE ROOMS