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ONLINE
ACCOUNT MANAGER

Manage it all online in one easy place

DID/DDI
Number Handling for UK and International destinations

UNIFIED VOICEMAIL
Pick up all your
voicemail from any device, anywhere

CALL RECORDING
Record and archive all inbound or outbound calls

MULTI LOCATIONS
Connect your offices across the globe

TIME OF DAY ROUTING
Routes calls to different locations based on the  time of day when a call is made

STATS
Call history and live caller information to actively monitor your call traffic

GREETINGS
Customise the introduction to your business

QUEUES
Effective & professional management for your incoming calls

AUTO ATTENDANT
Handle calls professionally and
efficiently

Key Features

Fraud Management

One of the biggest challenges facing many companies when it comes to their communication networks is how they can tackle the ever-present risk of fraud.

Telecoms fraud might not necessarily be top of many people’s list of priorities when they are drawing up risk management plans and putting in place strategies to protect their company, but it is an area that can have huge consequences if businesses do not give it the attention it deserves.

The costs of telecoms fraud can quickly rack up, which means that Channel Partners cannot afford to be slow or reactive when it comes to combatting the issue. A strong approach will demand consistent monitoring and management at all times, especially at times such as weekends, as even a couple of days of undetected fraudulent activity can have a huge financial impact.

The UK is the third most targeted country in the world for toll fraud with businesses suffering the loss of 1.2 billion every year. Toll fraud is ultimately your responsibility and is a concern for any business.

If you’re unfortunate enough to be targeted by hackers, there is the potential to be subject to toll fraud, where a significant number of phone calls (often to international or premium rate numbers) leave you, the bill payer, with a substantial phone bill.

Our managed IP service enables you to set daily or weekly spend limits for free, which can easily be changed depending on your business operations. You can then receive notifications when spend reaches a certain percentage of your threshold. Should you then need to you can simply raise the limit or advise us that you believe your telecoms may have been breached.

As a protection to you, if no action is taken by the time the limit has been reached, all calls are barred reducing your risk of any fraudulent activity.

Numbering

SIP Trunks provide the functionality of ISDN but delivered over modern IP networks, connecting your customers to our leading national network. We provide a highly flexible and cost-effective alternative to ISDN or PSTN lines for inbound and outbound voice calls. We offer packages for use with our NetSwitch connectivity products. Giving the best quality voice into our network.

Business Continuity: if your customers have to be temporarily relocated due to unexpected events, this can be resolved instantly and cost effectively with SIP trunking to keep their business working.

Efficiency Savings: For Multi-Site Businesses, SIP trunking can provide the opportunity for line rationalisation and reduced maintenance costs while retaining control of phone systems and the numbers associated with the business.

Resilience: SIP trunking provides a business-grade telephony service to cope with any situation and provide resilience for telephony needs. Whether your requirements are simply to load balance calls between sites during peak hours or for your customers to continue as normal during an emergency, SIP trunking can deliver the telephony solutions for your customers’ business.

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Through long-term partnerships with regulators and carriers all over the world, TelcoSwitch has built a vast network for inbound telephone numbers. With millions of phone numbers in stock, Our geographic, non-geographic, mobile and toll-free numbers can be ordered in real-time via a web portal or an API. As TelcoSwitch maintains close relations with local regulators and service providers, new area codes can be made available rapidly on request. TelcoSwitch delivers high quality inbound numbers from more than 55 countries and more than 8,000 cities around the world.

Our dedicated Number Porting Desk are on-hand to manage the often challenging process of number porting. We can port numbers from over 30 telecommunications providers, including hundreds of their resellers.

Contact us

Email
whatsup@telcoswitch.com

Phone Number
+44 (0) 330 122 7000

Address
Pound House, 62A Highgate High Street, Highgate,
London N6 5HX
United Kingdom

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TelcoSwitch Limited is a company registered in England & Wales with company number 9687883, registered office 4 Prince Albert Road, London, NW1 7SN.