How to gain a competitive advantage in UcaaS
How to gain a competitive advantage in UcaaS Recently, Simon Blackell, our CMO, sat down with Comms Dealer to discuss his insights on achieving lasting success in the UCaaS industry…
CallCabinet brings award-winning contact centre compliance, quality assurance, agent evaluation, and business intelligence analytics to enterprise Zoom deployments, capturing 100% of voice and video interactions made via Zoom.
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Automatic Zoom video and voice recording
Secure 256bit AES encrypted cloud storage
Innovative AI-drive voice analytics and insights
Supporting Zoom customers
CallCabinet delivers compliance & analytics for those placing Zoom within their unified communications strategy.
Compliance follows the user, automatically capturing voice calls, and video interactions, regardless of the device they choose, providing secure storage that meets regulatory requirements and offering industry leading AI-driven analytics that drive business intelligence.
Compliant, secure, and redundant
Being cloud-based, CallCabinet can be deployed globally without interruption or downtime to existing systems, so employees can continue working as usual.
- Search, retrieve, and playback Zoom recordings from any internet capable device via a secure web-based portal.
- Secure storage with 256-bit AES encryption hosted in 40 global data centres, guaranteeing geo-redundancy and compliance with data sovereignty regulations.
- Meets regulatory compliance, including MIFID II, PCI-DSS, HIPAA and GDPR.
AI-driven communications insights
CallCabinet allows all recorded interactions made on Zoom solutions to be analysed, helping businesses leverage their data to understand patterns in performance, and enabling improved customer experiences.
- AI-driven speech analytics uses natural language processing to spot keywords and phrases, as well as voice pace, volume, pitch, and tonality.
- Analyse actionable data for both customer experience and drivers for calling, as well as agent performance.
- Agent evaluation dashboards allow supervisors to quickly resolve disputes, train staff, and optimise customer experience.
Products to meet your unique business needs
Our industry leading UCaaS solution enables teams to centralise voice, video, instant messaging, call recording, online meetings, and more, on the devices that work best for them.
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Our cloud-native compliance call recording solution, including AI powered transcription, PCI redaction, voice analytics and sentiment analysis - secured with military grade encryption.
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