Unified Communications built for business

Take your phone system to the next level with a cloud PBX. Our hosted phone system features a suite of powerful tools for Unified Communications and collaboration, intelligent integrations, and fully supported hardware that mobilises employees in an affordable, efficient way.
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The most versatile business Cloud PBX solution you can buy

CallSwitch Business enables teams to connect and collaborate in the ways that work best for them, through voice, video, instant messaging, call recording, online meetings, screen sharing, and much more.

Built for modern working

With a host of ways to connect, through desktop clients, mobile apps, and traditional desk phones, CallSwitch Business is designed for office, home, and hybrid working environments.

Competitive licensing

We don’t believe in charging extra for features that should come as standard, whether that’s applications, call recording or integrations, and our inclusive call bundles keep you protected.

Intelligent integration

Key to any Unified Communications solution is integration with other critical services. CallSwitch integrates with all the leading CRM platforms ‘out of the box.’

CallSwitch Communicator phone system UCaaS

Powerful applications that simplify communication

CallSwitch Communicator is our soft client that allows employees to take their communications channels with them wherever they go, however they work, and on whatever device they choose.
Communicator is available for desktop (Windows and Mac OS), and mobile (iOS and Android), delivering a host of communication and collaboration features within a single intuitive pane, including softphone, video, messaging, screen and document sharing, group conferencing, and presence.

Integrate with all the tools you need

CallSwitch is plug-and-play ready for integration with Salesforce, Microsoft Dynamics, Sugar CRM, HubSpot, Zendesk, Bullhorn, Pipedrive, and more, with new integrations coming on-stream regularly. Less common, web-based, CRMs are also catered for, offering both click-to-dial and ‘screen pop’ functionality.
We also offer voice integration with Microsoft Teams, delivering a cost-effective and resilient solution for hosted telephony in a Microsoft world.
Atmos Compliant Call Recording Software

Embedded call recording & compliance

CallSwitch Business can be enabled for native cloud-based call recording, offering a 90-day rolling archive of calls, complete with secure cloud storage, and options for archiving.
For those operating in regulated industries who need to adhere to strict compliance requirements, such as MiFID II or PCI, we also offer our compliant, cloud-based call recording and analytics platform – Atmos, which provides advanced search and retrieval, AI-powered analytics, long-term immutable storage, and payment platform integration, delivering the ultimate telephony compliance suite.
Learn more about compliance

Industry-leading features

Soft / mobile client

Our Communicator client supports desktop (Windows & Mac), plus mobile apps for iOS and Android.

Directory services

Maintain a global company directory of all your employees or contacts.

Click-to-dial

Dial with ease through our Communicator app wherever you see a number on-screen.

Instant Messaging

Chat with colleagues and share files instantly.

Presence

Set your presence status, so colleagues know if you’re available.

Voicemail-to-email transcription

Instantly and automatically receive an email with a text transcription of any voicemail you receive.

Voice & video conferencing

Collaborate with colleagues using voice and video through our Communicator app.

Screen sharing

Share screens and panes to enhance remote meetings and collaborate better.

Integrated call recording

Benefit from automatic call recording of all inbound and outbound calls, with 90-days secure storage included.

Compliant solutions

Optional integration with our Atmos compliance suite ensures adherence with regulations such as MIFID II and PCI.

Cost-effective call packages

Our simple pricing structure includes competitive call bundles, unlimited free calling between extensions, and no upfront costs.

CRM integration

Integrate with all the other services you need to ensure employee productivity and customer satisfaction.

Advanced PBX features

Deliver an enhanced experience for inbound calls, with IVRs, auto-attendant, call queue and on-hold music.

Simple online management

Add new users instantly, administer changes to call flows and configure features all from a single, secure online portal.

Enterprise resilience

Benefit from enterprise-grade voice network resilience, on a dedicated, geo-redundant platform with robust high-bandwidth infrastructure.

Seamless implementation

Porting and provisioning carried out by our in-house UK team, with no specialist training required for users or administrators.

Endpoint flexibility

Options for desk phones, with a wide range of supported VoIP handsets & conference devices.

International numbering

Assign geographical numbers, with numbering available for over 65 international destinations.

Are you a reseller looking to partner?

With a range of partnership options and a host of support and marketing services available, it’s never been a better time to become a TelcoSwitch channel partner.

Why choose us?

A British ‘Tech Track 100’ business

TelcoSwitch is an innovative, British owned and run telecommunications company that builds market-leading, resilient Unified Communications and compliance solutions, and is proud to have ranked 25th in the Sunday Times Sage ‘Tech Track 100’ league table of the fastest growing UK technology companies.
For resellers looking to provide their customers with a proven solution for cloud telephony, the CallSwitch platform from TelcoSwitch enables channel partners to offer a customisable and white-labelled platform while maximising their revenue through competitive licensing.
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Trusted by those we support

Just like our data centres, our salespeople, account managers, porting team, support helpdesk, DevOps engineers and everything else TelcoSwitch is delivered from the UK. And with a satisfaction score of 97% from our channel partners and customers, you’re in safe hands.
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From the detail to ensure the system was the right one for our business, through to the installation and training, the minimal downtime and disruption to our working environment was appreciated - first class job.

Denise Manning, Practice ManagerBedfont Green Dental Practice

The TelcoSwitch team are brilliant and always on hand to answer queries or offer advice. It’s very much a personal level of service where they go above and beyond to make you feel at ease and well looked after.

Jane Withers, Office ManagerThe Pure Gold Company

As a busy start-up we needed you in and out quickly with as little disruption as possible. We really appreciated the speed and excellent training we all received.

Jamie HalveyClarity Cargo

Accreditations

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Call us: 033 0122 7000     Email us: [email protected]