Channel partnerships are at the core of our DNA

You’re not a reseller, you’re a partner, and that’s why we’ve built the most comprehensive partnership programme for unified communications.
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Strategic account management that supports your growth

Pre-sales consultants to support your live opportunities

A Parter Success team with a 93.1% CSAT rating

Regional support for your channel business

TelcoSwitch operates nationwide through regional offices in London, Guildford, Coventry, and Aberdeen. When you become a TelcoSwitch channel partner, one of our Business Development Managers will be assigned to support your business. BDMs are hand-picked based on their experience and alignment to your market or geography to ensure the best fit for you.

Strategic support where you need it

Our Business Development Managers work with you at a strategic level, ensuring our solutions deliver value in every facet of your business and will be as involved as you need them to be. They are an extension of your team and you can expect their support in helping you position our solutions to your customers, acting as a liaison for feedback into our business, and coordinating quarterly business reviews to understand where we can better help your business succeed.

Pre-sales resources to help you win

Our in-house pre-sales team are on hand to support your sales cycle, and alongside your Business Development Manager will work with you to deliver live demonstrations and webinars of all our products and services to your live opportunities. No two deals are identical, and so our pre-sales consultants ensure every demo is tailored to your customers’ needs, addressing their pain points and offering viable solutions.

Dedicated Partner Success team

Our Partner Success team supports our BDMs, overseeing orders and escalations for new services, collating and delivering any required management information and reporting for quarterly business reviews of our larger partners, and liaising with our internal technical services teams on the progression and resolution of issues within prescribed SLAs.

Products to meet your unique business needs

CallSwitch UCaaS Logo

Our industry leading UCaaS solution enables teams to centralise voice, video, instant messaging, call recording, online meetings, and more, on the devices that work best for them.

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Omnichannel made simple, with voice, email, web-chat, social media, WhatsApp Business, and more, centralised to a single screen, with seamless third party integrations and ticketing.

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Our cloud-native compliance call recording solution, including AI powered transcription, PCI redaction, voice analytics and sentiment analysis - secured with military grade encryption.

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