TelcoSwitch Academy delivers knowledge that gives you the edge

Join over 1,000 people who enjoyed our free TelcoSwitch Academy ‘certified’ training this year and gain the knowledge you need to sell and support unified communications.

Unlimited free training on all our products & services

Free demo sandbox to use in your customer demos

Dedicated refresher workshops with online booking

Partner onboarding workshop

Once you’ve signed up to our partner programme, you’ll be invited to one of our partner webinar onboarding sessions, led by our in-house team. Their objective is train partners on how to use the TelcoSwitch Partner Portal to place orders, buy hardware, arrange number ports, download custom marketing literature, and so much more.

Training is boring, right?

There’s no death by PowerPoint here. Our Academy team aren’t just people who know the products – they’re engineers, product evangelists, and above all else qualified trainers. That means workshops are engaging and interactive, with the ideal blend of showing, doing, and collaborating to make for an enjoyable experience and one where you gain the tools and tactics you need.

Your own demo sandbox – our gift to you!

We know the best way to understand and showcase a product is to use it, which is why our Academy team take time to set you up with your own complimentary CallSwitch demo sandbox. You get to use this not just for internal testing and familiarity, but to use in your own sales activities, such as customer demos.
It’s yours, for the life of your partnership with us!

Welcome to the Wiki

You will be introduced to our extensive Wiki knowledge base, containing a host of useful help guides, articles, training videos, and more, as well as explaining best practice for raising support tickets, escalation paths, and how our out-of-hours support operates in the event you need it.

Getting the admin right

You want to focus on selling and supporting your customers, which means the pieces that sit around that need to be accurate and efficient. The team will ensure you have access to key billing and invoicing details, and they’ll show you where to find the latest information you’ll need, such as call rate cards.

Keep learning with us

We don’t stop once you’re onboarded as a TelcoSwitch channel partner, and our journey with you continues through access to interactive training on a range topics.
Our online booking system makes it easy for you to book refresher training for your employees, or entire training courses for new employees joining your business. These interactive sessions are either half-day or full-day workshops on subjects covering applications, configuration, administration, porting, troubleshooting, and more, with new courses being added regularly.

Products to meet your unique business needs

CallSwitch UCaaS Logo

Our industry leading UCaaS solution enables teams to centralise voice, video, instant messaging, call recording, online meetings, and more, on the devices that work best for them.

Learn more

Omnichannel made simple, with voice, email, web-chat, social media, WhatsApp Business, and more, centralised to a single screen, with seamless third party integrations and ticketing.

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Our cloud-native compliance call recording solution, including AI powered transcription, PCI redaction, voice analytics and sentiment analysis - secured with military grade encryption.

Learn more

Accreditations

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Call us: 033 0122 7000     Email us: [email protected]