Route calls intelligently, first time, every time

Intelligent routing ensures your customer always reaches the right agent, wherever the conversation started, helping you to resolve enquiries quickly and efficiently for excellent customer experiences.
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Create pre-canned responses

Effective, skills-based routing

Intelligent scheduling tools

Powerful IVR builder for every channel

Whether it’s ‘Press 1 for Sales and 2 for Support’ or something more complicated, like using natural language processing to direct enquiries, our IVR builder enables you to define routing across every channel whether it’s a call, WhatsApp, SMS, live chat, or something else.

Effective skills-based routing

Route enquiries by query, importance, or channel to the agents most skilled to assist and who have the tools and training necessary to support the customer.
By setting priorities on both channels and departments, you can ensure your most important enquiries are always dealt with first.

Automated scheduling and agent availability

Use our automated scheduling tool to open and close individual departments and communications channels, and enable automated responses and our AI-based chatbots to pick up the conversation and set customer expectation when agents are offline.

Products to meet your unique business needs

CallSwitch UCaaS Logo

Our industry leading UCaaS solution enables teams to centralise voice, video, instant messaging, call recording, online meetings, and more, on the devices that work best for them.

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Omnichannel made simple, with voice, email, web-chat, social media, WhatsApp Business, and more, centralised to a single screen, with seamless third party integrations and ticketing.

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Our cloud-native compliance call recording solution, including AI powered transcription, PCI redaction, voice analytics and sentiment analysis - secured with military grade encryption.

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Accreditations

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CallSwitch Unified Communications Solution

The leading choice for Unified Communications

CallSwitch is our market-leading UCaaS platform, delivering a powerful suite of cloud-hosted telephony features that enable employees to work from anywhere, on any device – from office and remote workers, through to contact centre and regulated environments.
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