Remote office for contact centre agents

3Sixty provides all the tools needed to maintain productivity and business continuity in modern omnichannel contact centres, no matter where your agents are. Enjoy secure online access to a powerful customer experience platform with full PBX functionality.
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All communication channels centralised on one screen

Complete PBX functionality inside any web browser

Powerful workflows and automations

Respond to customers from anywhere

Ensure quality customer service remotely with 3Sixty’s omnichannel presence. Remote workers can communicate with and provide support to customer’s on their channels of choice – whether that’s over email, social channels such as Facebook, WhatsApp chat, or instantly online in a web chat. The communication possibilities are almost endless.

Advanced cloud-PBX functionality

Built-in PBX functionality allows teams to work from anywhere with all the features you would expect from a powerful cloud-based phone system – click to dial, call transfer, group conferencing, and more, and all delivered through your web browser of choice.

Reduce management burden and support agents effectively

Monitor live statistics on one screen and instantly see the status of agents at a glance. Advanced supervisory consoles enable you to monitor response rates and activity levels, and build profiles on how each employee works and performs when they’re remote.

Improve sales processes by digitising contracts

Get customers signed up faster by sending out contracts and paperwork for eSignature. Customers can quickly and easily sign whatever you need them to on screen, with complete audit trails and notifications for all parties.

Products to meet your unique business needs

CallSwitch UCaaS Logo

Our industry leading UCaaS solution enables teams to centralise voice, video, instant messaging, call recording, online meetings, and more, on the devices that work best for them.

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Omnichannel made simple, with voice, email, web-chat, social media, WhatsApp Business, and more, centralised to a single screen, with seamless third party integrations and ticketing.

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Our cloud-native compliance call recording solution, including AI powered transcription, PCI redaction, voice analytics and sentiment analysis - secured with military grade encryption.

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Accreditations

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