Use WhatsApp to engage a new generation of customers

Revolutionise customer service by leveraging 3Sixty’s official WhatsApp Business integration to communicate with customers quickly and efficiently, with no costly setup charges or onerous usage restrictions.
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Create pre-canned responses to customer enquiries

Supports delivery & read notifications

Images, documents, locations and audio supported

A better service for today’s customer

Let your customers to communicate on the channels they feel most comfortable with by integrating your contact centre with the world’s most popular instant messaging app.
With delivery and read notifications, secure alerts and quicker response times, you can deliver a personalised experience to your customers.

Automate your conversations to keep things moving

Improve the efficiency of customer interactions and employee workloads by building automated responses into WhatsApp.
Collate the information you need from customers without having to allocate an agent to ask, or simply use them just to keep the conversation moving or to set expectations by letting customers know you’ve received their query.

More than just messaging

Sometimes text alone doesn’t quite get the job done. With 3Sixty’s WhatsApp integration, you can send and receive images, documents, locations, and even audio messages.
So if a customer needs to share an image of a damaged item on delivery, they don’t have to switch to email to give you everything you need to help them.

Maintain a chronological conversation history 

Never again force your customer to cover old ground. With 3Sixty, all customer conversation history is logged in a chronological timeline, by channel.
So, if a conversation spans multiple channels, days, or departments, agents can quickly and easily retrieve what was said, by whom, when, and on what channel.

Products to meet your unique business needs

CallSwitch UCaaS Logo

Our industry leading UCaaS solution enables teams to centralise voice, video, instant messaging, call recording, online meetings, and more, on the devices that work best for them.

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Omnichannel made simple, with voice, email, web-chat, social media, WhatsApp Business, and more, centralised to a single screen, with seamless third party integrations and ticketing.

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Our cloud-native compliance call recording solution, including AI powered transcription, PCI redaction, voice analytics and sentiment analysis - secured with military grade encryption.

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CallSwitch is our market-leading UCaaS platform, delivering a powerful suite of cloud-hosted telephony features that enable employees to work from anywhere, on any device – from office and remote workers, through to contact centre and regulated environments.
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