Powerful contact centre AI that improves customer experience
From simple admin tasks to more complex processes, 3Sixty’s workflow automation enhances contact centre performance, supports agents, and delivers a superior customer experience with minimal impact on resource.
Renowned SaaS entrepreneur joins following acquisition of Yay.com Unified communications software vendor, TelcoSwitch has appointed Matt Mansell as its new Chief Executive Officer. Mansell takes over from former CEO Russell…
For many communication-based industries, call recording has become an integral feature, with its suite of powerful tools enabling voice analytics, AI driven insights, and of course, the ability to capture…
CallSwitch is our market-leading UCaaS platform, delivering a powerful suite of cloud-hosted telephony features that enable employees to work from anywhere, on any device – from office and remote workers, through to contact centre and regulated environments.