3Sixty makes having multiple channels manageable by centralising voice, email, and social media interactions, allowing you to meet your customers where they are, regardless of where a conversation started.
Manage all the traditional communication channels — like calls, emails and SMS messages in one intuative, web-based interface. Enjoy richer phone conversations with customers using full PBX functionality, send & receive SMS messages, all recorded and retrievable against the customer’s profile, and even integrate with Microsoft O365 so everything ties back to your CRM.
Manage all your social media channels and interactions
Never lose the thread of the conversation, no matter where it started. Track and respond to customer interactions across Facebook, Twitter and Instagram, all consolidated into one web-based console, and enable your agents to switch channels from an on screen chat to a telephone call if the nature of the query demands it.
Bringing WhatsApp into the conversation
Our WhatsApp Business integration allows customers to connect with your business in the same way they connect with friends and family. This way, you can meet your customers where they already are by leveraging the most heavily utilised instant messaging application in the world.
Meet customers online with chatbots & contact forms
3Sixty works with your website to capture leads and queries through web contact forms, directly connecting agents with prospective customers over live chat, and even deal with basic enquiries through AI-driven chat bots. All enquiries from your website will come straight through to 3Sixty as either a new or existing enquiry.
Fully integrated omnichannel communications
Whatever your business, customers expect to be able to reach you at any time, through their preferred channels. With 3Sixty, your customers choose how to interact with your brand, and you can deliver a consistent and professional customer experience.
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