Omnichannel contact centre

Centralise your customer interactions with a unified timeline

View all customer interactions across every channel into a single, chronological list to help agents access information quicker without multiple screens and applications.
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Every channel, all accessed in one place

Unified timeline of customer interactions

A growing list of third-party integrations

Access a growing list of communications channels

Centralise WhatsApp, Facebook, Instagram, Twitter, contact forms, live chat, SMS, email, and phone calls, with every customer interaction logged in a single, simple interface that avoids the need to use multiple applications to access different communications channels. And with our continuous improvement programme, we have new channel integrations coming on stream regularly.

All your customer conversations, in order

Ensure customer enquiries reach the right agents first time, every time, with a chronological view of all interactions across every communications channel. Quickly view customer contact information, notes and tickets, previous orders, conversation history, or marketing sent to the customer, and deliver a powerful, customer-centric experience.

Integrations that improve customer experience

Our evolving list of omnichannel integrations include e-commerce and marketing platforms such as Shopify and Mailchimp, accounting packages like Xero, and much more, allowing for a truly unified customer experience where agents can track orders, payment information, or returns information instantly on a single screen.
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Products to meet your unique business needs

CallSwitch UCaaS Logo

Our industry leading UCaaS solution enables teams to centralise voice, video, instant messaging, call recording, online meetings, and more, on the devices that work best for them.

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Omnichannel made simple, with voice, email, web-chat, social media, WhatsApp Business, and more, centralised to a single screen, with seamless third party integrations and ticketing.

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Our cloud-native compliance call recording solution, including AI powered transcription, PCI redaction, voice analytics and sentiment analysis - secured with military grade encryption.

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Accreditations

FCS registered member
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