Omnichannel contact centre

Centralise your customer interactions with a unified timeline

View all customer interactions across every channel into a single, chronological list to help agents access information quicker without multiple screens and applications.
Request a demoWatch the Video

Every channel, all accessed in one place

Unified timeline of customer interactions

A growing list of third-party integrations

Access a growing list of communications channels

Centralise WhatsApp, Facebook, Instagram, Twitter, contact forms, live chat, SMS, email, and phone calls, with every customer interaction logged in a single, simple interface that avoids the need to use multiple applications to access different communications channels. And with our continuous improvement programme, we have new channel integrations coming on stream regularly.

All your customer conversations, in order

Ensure customer enquiries reach the right agents first time, every time, with a chronological view of all interactions across every communications channel. Quickly view customer contact information, notes and tickets, previous orders, conversation history, or marketing sent to the customer, and deliver a powerful, customer-centric experience.

Integrations that improve customer experience

Our evolving list of omnichannel integrations include e-commerce and marketing platforms such as Shopify and Mailchimp, accounting packages like Xero, and much more, allowing for a truly unified customer experience where agents can track orders, payment information, or returns information instantly on a single screen.

Products to meet your unique business needs

CallSwitch UCaaS Logo

Our industry leading UCaaS solution enables teams to centralise voice, video, instant messaging, call recording, online meetings, and more, on the devices that work best for them.

Learn more

Omnichannel made simple, with voice, email, web-chat, social media, WhatsApp Business, and more, centralised to a single screen, with seamless third party integrations and ticketing.

Learn more

Our cloud-native compliance call recording solution, including AI powered transcription, PCI redaction, voice analytics and sentiment analysis - secured with military grade encryption.

Learn more


Latest from our blog

23 May 2023

TelcoSwitch Launches New Channel Partner Programme

TelcoSwitch Launches New Channel Partner Programme Unified communications software vendor, TelcoSwitch has officially launched its channel partner tiering and benefits programme, first announced at the company's partner conference at Kings…
CPaaS cloud solutions market growthblog
16 May 2023

Exploring the growth of the CPaaS market

The CPaaS market has experienced remarkable growth in recent years, transforming the way businesses across industries communicate and integrate through a range of applications. CPaaS, an acronym for Communications Platform…
14 April 2023

Jez Pickering joins TelcoSwitch as Head of Customer Experience

TelcoSwitch is delighted to announce that Jez Pickering will take on the newly created role of Head of Customer Experience with immediate effect. Jez, who already leads our recently restructured…

Request a demo

Call us: 033 0122 7000     Email us: [email protected]