Remote office software for contact centre agents

3Sixty provides all the tools needed to maintain productivity and business continuity in modern omnichannel contact centres, no matter where your agents are. Enjoy secure online access to a powerful customer experience platform with full PBX functionality.
Request a demoWatch the video

All communication channels centralised on one screen

Complete PBX functionality inside any web browser

Powerful workflows and automations

Respond to customers from anywhere

Ensure quality customer service remotely with 3Sixty’s omnichannel presence. Remote workers can communicate with and provide support to customer’s on their channels of choice – whether that’s over email, social channels such as Facebook, WhatsApp chat, or instantly online in a web chat. The communication possibilities are almost endless.

Advanced cloud-PBX functionality

Built-in PBX functionality allows teams to work from anywhere with all the features you would expect from a powerful cloud-based phone system – click to dial, call transfer, group conferencing, and more, and all delivered through your web browser of choice.

Reduce management burden and support agents effectively

Monitor live statistics on one screen and instantly see the status of agents at a glance. Advanced supervisory consoles enable you to monitor response rates and activity levels, and build profiles on how each employee works and performs when they’re remote.

Improve sales processes by digitising contracts

Get customers signed up faster by sending out contracts and paperwork for eSignature. Customers can quickly and easily sign whatever you need them to on screen, with complete audit trails and notifications for all parties.

Products to meet your unique business needs

CallSwitch UCaaS Logo

Our industry leading UCaaS solution enables teams to centralise voice, video, instant messaging, call recording, online meetings, and more, on the devices that work best for them.

Learn more

Omnichannel made simple, with voice, email, web-chat, social media, WhatsApp Business, and more, centralised to a single screen, with seamless third party integrations and ticketing.

Learn more

Our cloud-native compliance call recording solution, including AI powered transcription, PCI redaction, voice analytics and sentiment analysis - secured with military grade encryption.

Learn more

Accreditations

Latest from our blog

blog
26 January 2023

TelcoSwitch Appoints Matt Mansell as CEO

Renowned SaaS entrepreneur joins following acquisition of Yay.com Unified communications software vendor, TelcoSwitch has appointed Matt Mansell as its new Chief Executive Officer. Mansell takes over from former CEO Russell…
blog
23 January 2023

Everything you need to know about call recording

For many communication-based industries, call recording has become an integral feature, with its suite of powerful tools enabling voice analytics, AI driven insights, and of course, the ability to capture…
blog
20 January 2023

3 ways AI has transformed contact centres

AI technology is getting better and more reliable every day.   Last year, around 29.5% of the telecommunications sector adopted some form of AI, making telecoms vendors among the highest adopters…

Request a demo

Call us: 033 0122 7000     Email us: [email protected]