Integrate your contact centre with all the social channels and business-critical systems you rely on to support customers, from leading CRM systems to eCommerce and accounting services to marketing tools and cloud office platforms.
All your social media messaging channels in one location
Integrate with all the E-Commerce tools you need
Maintain customer records with an embedded CRM
Social media and messaging channels, together
Manage all your social media interactions by integrating 3Sixty with Facebook, Instagram, Twitter and WhatsApp Business.
Reduce customer friction and simplify agent workflow by bringing cross-channel conversations together into a single pane that avoids bouncing between screens and keep the conversation moving.
All your CRM records at your fingertips
Make use of 3Sixty’s embedded CRM, or utilise your existing CRM with 3Sixty’s two-way integration into Salesforce and Zendesk platforms.
Enable your agents to access customer records and manage updates, create and update support tickets, and track issues through to successful resolution.
Enhance your E-commerce platform
Integrate with the world’s most popular e-commerce tools, including EKM, Shopify and WooCommerce, with the ability to view and amend online orders, status, delivery updates, and more.
With other services like ShipStation baked in, agents can track every customer delivery quickly, easily, and efficiently.
Maintain visibility of customer account information
By integrating with xero, 3Sixty brings all your invoices, accounts receivable and accounts payable into your customer timeline of events, so you can see what you issued, what the customer paid, or what you refunded – all in one place.
Office 365 working in harmony with your contact centre
Jumping from your contact centre platform to a separate email client, and all that copying and pasting, is a thing of the past.
Keep your emails and calendar in-sync with deep Office 365 integration at the heart of the 3Sixty cloud contact centre.
Marketing campaigns – sent, tracked and reported
Use 3Sixty to pull every email marketing campaign running in platforms that include Mailchimp and Klayvio, right into your customer’s profile.
So, when a customer reaches out regarding an Email they’ve just received, you’ll be ready to have the right conversation, with the right information, in the right customer record.
Why choose us?
One of Europe’s fastest growing businesses
TelcoSwitch is an innovative, British owned telecommunications company that builds market-leading, resilient Unified Communications and compliance solutions, recognised by The Financial Times in their 2022 ‘FT1000’ list, and proud to have ranked 25th in the Sunday Times Sage ‘Tech Track 100’ league table of the fastest growing UK technology companies.
For resellers looking to provide their customers with a proven solution for cloud telephony, the CallSwitch platform from TelcoSwitch enables channel partners to offer a customisable and white-labelled platform while maximising their revenue through competitive licensing.
What our channel partners say
As a British business, we’re proud to support other great UK businesses nationwide, helping them to deliver powerful UCaaS solutions to their valued customers.
As a busy start-up we needed you in and out quickly with as little disruption as possible. We really appreciated the speed and excellent training we all received.Jamie HalveyClarity Cargo
The TelcoSwitch team are brilliant and always on hand to answer queries or offer advice. It’s very much a personal level of service where they go above and beyond to make you feel at ease and well looked after.Jane Withers, Office ManagerThe Pure Gold Company
From the detail to ensure the system was the right one for our business, through to the installation and training, the minimal downtime and disruption to our working environment was appreciated - first class job.Denise Manning, Practice ManagerBedfont Green Dental Practice
Products to meet your unique business needs
Our industry leading UCaaS solution enables teams to centralise voice, video, instant messaging, call recording, online meetings, and more, on the devices that work best for them.
Omnichannel made simple, with voice, email, web-chat, social media, WhatsApp Business, and more, centralised to a single screen, with seamless third party integrations and ticketing.
Our cloud-native compliance call recording solution, including AI powered transcription, PCI redaction, voice analytics and sentiment analysis - secured with military grade encryption.