Compliant call recording for Microsoft Teams

Our award-winning call recording platform, Atmos features native integration with Microsoft Teams, simplifying compliance by providing audio, video, and content sharing capture, on a scalable subscription-based service.
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All Teams interactions captured

Secure 256bit encrypted storage

AI-powered voice analytics

Advanced data driven insights

Fully native compliance for Microsoft Teams

With seamless integration, Atmos delivers compliance & analytics for those placing Microsoft Teams at the core of their UCaaS strategy.
  • Azure-based, cloud-native compliance, directly integrated with Microsoft Teams.
  • Compliance follows the agent, recording interactions on any Teams enabled device, whether soft client, desk phone or mobile.
  • Automatic call recording, video and content sharing capture, securely stored in compliance with industry regulations.

Compliant, secure & redundant

Being cloud-based, Atmos can be deployed globally without interruption or downtime to existing systems, so employees can continue working as usual, fully protected, from anywhere.
  • Playback & download Teams recordings from any internet capable device via a secure online portal.
  • Secure storage with 256-bit AES encryption hosted in 40 global data centres, guaranteeing geo-redundancy and compliance with data sovereignty regulations.
  • Meets regulatory compliance including MIFID II, PCI-DSS, HIPAA and GDPR.

AI-driven communications insights

Atmos allows all recorded interactions via Teams to be analysed, helping businesses understand patterns in performance, allowing for improved customer experiences.
  • AI-driven speech analytics uses natural language processing to spot keywords and phrases, as well as voice pace, volume, pitch, and tonality.
  • Analyse actionable data for both customer experience and drivers for calling, as well as agent performance.
  • Agent evaluation dashboard allows supervisors to quickly resolve disputes, train staff and optimise customer experience.

Why choose us?

A British ‘Tech Track 100’ business

TelcoSwitch is an innovative, British owned and run telecommunications company that builds market-leading, resilient Unified Communications and compliance solutions, and is proud to have ranked 25th in the Sunday Times Sage ‘Tech Track 100’ league table of the fastest growing UK technology companies.
For resellers looking to provide their customers with a proven solution for cloud telephony, the CallSwitch platform from TelcoSwitch enables channel partners to offer a customisable and white-labelled platform while maximising their revenue through competitive licensing.
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Accreditations

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