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TelcoSwitch is excited to announce the addition of WebRTC functionality to CallSwitch Business, due to arrive in January 2022. This further expands the flexibility of our industry-leading UCaaS platform and increases the commercial and technical value of our offering to the channel.

 

What does WebRTC do?

WebRTC, or Web Real-Time Communications allows CallSwitch Business users to utilise their web browser to make and receive calls, send and receive instant messages and files, create and join call conferences, and even attend online meetings, without the need for local applications.

 

CallSwitch Business already offers a host of ways to connect, through desktop clients, mobile apps, and traditional desk phones providing a solution fit for office, home and hybrid working environments, and CallSwitch WebRTC takes this a step further.
Web browsers supported include Google Chrome, Safari, Mozilla Firefox, and Microsoft Edge, enhancing mobility by allowing users to access CallSwitch’s powerful set of features from any desktop PC, Mac, iPad, or mobile device, even without a CallSwitch application installed.
From within a single browser window, users can access a suite of unified communications features:
  • View and access CallSwitch directory with grid and list view available.
  • Make and receive calls via the dialler, clicking from the contacts list, or by drag & drop.
  • Instant messaging, with group and direct options, and file sharing supported.
  • Call conferencing, both instant and pre-defined conference rooms.
  • Video meeting access to pre-arranged CallSwitch meetings.
  • Unified voicemail access including download capability.
  • View and edit presence settings.

Other information

Our DevOps team has concluded pre-launch deployment testing and internal training ahead of a rollout over the Christmas period, at which point our channel partners will be able to add WebRTC to new and existing customers from January 2022.