TelcoSwitch launches CallSwitch for Teams

TelcoSwitch launches CallSwitch for Teams, bringing greater integration with Microsoft Teams deployments

TelcoSwitch, a leading provider of hosted voice, unified communications and compliance solutions, has announced the latest addition to its CallSwitch product portfolio: CallSwitch for Teams.

CallSwitch for Teams expands the CallSwitch platform to support Microsoft Teams endpoints, meaning organisations can benefit from a host of powerful new tools at no additional charge. These include intelligent call routing, enhanced resilience, call recording with compliance options, international numbering, and competitive inclusive calling plans.

TelcoSwitch developed the integration as a result of Microsoft Teams customers having limited options when adopting Teams for voice services, through either Microsoft’s own Calling Plans or third-party Direct Routing offerings – with both delivering minimal technical intelligence and resilience. The official launch follows a successful pilot programme, which has seen positive feedback from customers using the CallSwitch infrastructure to deliver voice services to Teams users.

Russell Lux, CEO of TelcoSwitch, said: “As far as collaboration software goes, Microsoft Teams is a hugely popular choice for many businesses. However, the reality is that, until now, it’s been poorly served for voice. Microsoft’s own Calling Plans don’t deliver what businesses need, and Direct Routing isn’t a true enterprise-grade solution.

“With CallSwitch for Teams, we’re delivering a service that enables our channel partners to add huge technical value to their customers’ Teams deployments, while protecting their ongoing licence revenues for hosted voice.”

Aaron Foster, CTO of TelcoSwitch, added: “With CallSwitch for Teams, we’re delivering the power of our CallSwitch infrastructure, while giving customers the choice of using our Communicator endpoint or Microsoft Teams, depending on their requirements.

“This provides a level of flexibility and technical proficiency that the market hasn’t seen before, and is something we believe will be extremely powerful in complementing our existing offerings with partners and end-customers.”

About TelcoSwitch

TelcoSwitch is a leading provider of Unified Communications and compliance solutions, delivered through its award-winning CallSwitch hosted telephony platform, enabling company employees to work from anywhere on any device.

CallSwitch enables teams to connect and collaborate in the ways that work best for them, through voice, video, instant messaging, call recording, online meetings, screen sharing, and much more, including intelligent routing, CRM integration, and advanced contact centre solutions.

Headquartered in London, and with offices throughout the UK, US, and South Africa, the company has enjoyed rapid growth, ranking 25th in the Sunday Times Sage ‘Tech Track 100’ league table of the fastest growing UK technology companies.