Powerful ordering & support automation for the channel

From a secure partner portal that manages deals, orders, and billing, to a comprehensive support structure, including ticketing and support tracking.

Secure online deal registration and ordering for all products

Advanced administration that enables off-net call forwarding

Automated ticketing platform to enhance technical support

Secure portals built for channel partners

Our secure online portal enables you to place orders for all TelcoSwitch products and services, from UC servers to hardware to number porting and more. The portal also acts as administration console for all your customer telephone numbers, allowing you to take advantage of our off-net call forwarding solution for business continuity.

Manage all your opportunities in one place

The TelcoSwitch Partner Portal enables you to register your in-flight opportunities and take advantage of a host of benefits from deal exclusivity to advanced opportunity insights to unique incentive schemes.

Efficient support ticketing for you and your customers

Our online ticketing platform enables you to submit support requests quickly and efficiently, with case numbers allocated and communicated back instantly as a reference point for any future communications. Tickets are prioritised and allocated by nature of query or specialism to our in-house, UK-based engineers for triage and swift resolution within prescribed SLAs.

Stay up-to-date with our Wiki knowledgebase

Run by our DevOps and technical services team, our regularly updated Wiki knowledgebase contains a wealth of technical reference information, articles, and product release notes to assist your teams in configuring and deploying solutions to your customers.

Products to meet your unique business needs

CallSwitch UCaaS Logo

Our industry leading UCaaS solution enables teams to centralise voice, video, instant messaging, call recording, online meetings, and more, on the devices that work best for them.

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Omnichannel made simple, with voice, email, web-chat, social media, WhatsApp Business, and more, centralised to a single screen, with seamless third party integrations and ticketing.

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Our cloud-native compliance call recording solution, including AI powered transcription, PCI redaction, voice analytics and sentiment analysis - secured with military grade encryption.

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Latest from our blog

23 May 2023

TelcoSwitch Launches New Channel Partner Programme

TelcoSwitch Launches New Channel Partner Programme Unified communications software vendor, TelcoSwitch has officially launched its channel partner tiering and benefits programme, first announced at the company's partner conference at Kings…
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16 May 2023

Exploring the growth of the CPaaS market

The CPaaS market has experienced remarkable growth in recent years, transforming the way businesses across industries communicate and integrate through a range of applications. CPaaS, an acronym for Communications Platform…
14 April 2023

Jez Pickering joins TelcoSwitch as Head of Customer Experience

TelcoSwitch is delighted to announce that Jez Pickering will take on the newly created role of Head of Customer Experience with immediate effect. Jez, who already leads our recently restructured…

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