MIFID-II compliance call recording

Part of the MIFID-II EU legislation requires all FCA-regulated institutions to capture and store all communications made by any employee providing advice on financial transactions.
CallCabinet helps businesses achieve MIFID-II compliance, with automatic, network-level recording, long-term geo-redundant storage, and military grade encryption.
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Automatic call & screen capture

256-bit rotating AES encryption

7-year immutable cloud-storage

Compliance-first infrastructure

CallCabinet resides in the Azure cloud network, with 40 data centres on 6 continents, allowing for global geo-redundancy and the meeting of data sovereignty requirements.
Data is archived with military-grade 256-bit rotating AES encryption keys and multi-factor authorisation, accessible 24/7/365, with infinite storage, 99.999% network uptime, and AI-powered search and retrieval.

AI-driven voice analytics

Gain critical business insights from the wealth of data captured as part of any MIFID-II call recording requirements.
The same AI that can be used to search call recordings for key words and phrases that may indicate misconduct can also be used for understanding customer experience, agent performance, and quality assurance.
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Products to meet your unique business needs

CallSwitch UCaaS Logo

Our industry leading UCaaS solution enables teams to centralise voice, video, instant messaging, call recording, online meetings, and more, on the devices that work best for them.

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Omnichannel made simple, with voice, email, web-chat, social media, WhatsApp Business, and more, centralised to a single screen, with seamless third party integrations and ticketing.

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Our cloud-native compliance call recording solution, including AI powered transcription, PCI redaction, voice analytics and sentiment analysis - secured with military grade encryption.

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Accreditations

FCS registered member
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