CallCabinet resides in the Azure cloud network, with 40 data centres on 6 continents, allowing for global geo-redundancy and the meeting of data sovereignty requirements.
Data is archived with military-grade 256-bit rotating AES encryption keys and multi-factor authorisation, accessible 24/7/365, with infinite storage, 99.999% network uptime, and AI-powered search and retrieval.
AI-driven voice analytics
Gain critical business insights from the wealth of data captured as part of any MIFID-II call recording requirements.
The same AI that can be used to search call recordings for key words and phrases that may indicate misconduct can also be used for understanding customer experience, agent performance, and quality assurance.
TelcoSwitch appoints Howard Stevens as CEO Communications Platform as a Service vendor, TelcoSwitch has appointed Howard Stevens as its new Chief Executive Officer. Stevens brings over 20 years of executive…
TelcoSwitch launches CallSwitch One communications platform
TelcoSwitch, a leading UK software provider of cloud-based communications, has launched CallSwitch One, its next-generation communications platform. General release of the platform follows a successful ‘early access programme’ offered to…