Take your phone system to the next level with a cloud PBX. Our hosted phone system features a suite of powerful tools for Unified Communications and collaboration, intelligent integrations, and fully supported hardware that mobilises employees in an affordable, efficient way.
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The most versatile business Cloud PBX solution you can buy
CallSwitch enables teams to connect and collaborate in the ways that work best for them, through voice, video, instant messaging, call recording, online meetings, screen sharing, and much more.
Built for modern working
With a host of ways to connect, through desktop clients, mobile apps, and traditional desk phones, CallSwitch is designed for office, home, and hybrid working environments.
Competitive licencing
We don’t believe in charging extra for features that should come as standard, whether that’s Apps, call recording, or integrations, and our inclusive call bundles keep you protected.
Intelligent integration
Key to any Unified Communications solution is integration with other critical services. CallSwitch integrates with all the leading CRM platforms ‘out of the box.’
Powerful applications that simplify communication
CallSwitch Communicator is our soft client that allows employees to take their communications channels with them wherever they go, however they work, and on whatever device they choose.
Communicator is available for desktop (Windows and Mac OS), and mobile (iOS and Android), delivering a host of communication and collaboration features within a single intuitive pane, including softphone, video, messaging, screen and document sharing, group conferencing, and presence.
Integrate with all the tools you need
CallSwitch is plug-and-play ready for integration with Salesforce, Microsoft Dynamics, Sugar CRM, HubSpot, Zendesk, Bullhorn, Pipedrive, and more, with new integrations coming on-stream regularly. Less common, web-based, CRMs are also catered for, offering both click-to-dial and ‘screen pop’ functionality.
We also offer voice integration with Microsoft Teams, delivering a cost-effective and resilient solution for hosted telephony in a Microsoft world.
Embedded call recording & compliance
CallSwitch can be enabled for native cloud-based call recording, offering a 90-day rolling archive of calls, complete with secure cloud storage, and options for archiving.
For those operating in regulated industries who need to adhere to strict compliance requirements, such as MiFID II or PCI, we also offer our compliant, cloud-based call recording and analytics platform – CallCabinet, which provides advanced search and retrieval, AI-powered analytics, long-term immutable storage, and payment platform integration, delivering the ultimate telephony compliance suite.
Industry-leading features
Soft / mobile client
Our Communicator client supports desktop (Windows & Mac), plus mobile apps for iOS and Android.
Directory services
Maintain a global company directory of all your employees or contacts.
Click-to-dial
Dial with ease through our Communicator app wherever you see a number on-screen.
Instant Messaging
Chat with colleagues and share files instantly.
Presence
Set your presence status, so colleagues know if you’re available.
Voicemail-to-email transcription
Instantly and automatically receive an email with a text transcription of any voicemail you receive.
Voice & video conferencing
Collaborate with colleagues using voice and video through our Communicator app.
Screen sharing
Share screens and panes to enhance remote meetings and collaborate better.
Integrated call recording
Benefit from automatic call recording of all inbound and outbound calls, with 90-days secure storage included.
Compliant solutions
Optional integration with our Atmos compliance suite ensures adherence with regulations such as MIFID II and PCI.
Cost-effective call packages
Our simple pricing structure includes competitive call bundles, unlimited free calling between extensions, and no upfront costs.
CRM integration
Integrate with all the other services you need to ensure employee productivity and customer satisfaction.
Advanced PBX features
Deliver an enhanced experience for inbound calls, with IVRs, auto-attendant, call queue and on-hold music.
Simple online management
Add new users instantly, administer changes to call flows and configure features all from a single, secure online portal.
Enterprise resilience
Benefit from enterprise-grade voice network resilience, on a dedicated, geo-redundant platform with robust high-bandwidth infrastructure.
Seamless implementation
Porting and provisioning carried out by our in-house UK team, with no specialist training required for users or administrators.
Endpoint flexibility
Options for desk phones, with a wide range of supported VoIP handsets & conference devices.
International numbering
Assign geographical numbers, with numbering available for over 65 international destinations.
Wallboards
Benefit from live call statistics, enabling you to report live on any data you need to ensure contact centre performance and customer satisfaction.
Supervisory management
Enable supervisors to support agents and customers with escalation requests, call listen/whisper, and barge.
Are you a reseller looking to partner?
With a range of partnership options and a host of support and marketing services available, it’s never been a better time to become a TelcoSwitch channel partner.
Why choose us?
One of Europe’s fastest growing businesses
TelcoSwitch is an innovative, British owned telecommunications company that builds market-leading, resilient Unified Communications and compliance solutions, recognised by The Financial Times in their 2022 ‘FT1000’ list, and proud to have ranked 25th in the Sunday Times Sage ‘Tech Track 100’ league table of the fastest growing UK technology companies.
For resellers looking to provide their customers with a proven solution for cloud telephony, the CallSwitch platform from TelcoSwitch enables channel partners to offer a customisable and white-labelled platform while maximising their revenue through competitive licensing.
Trusted by those we support
Just like our data centres, our salespeople, account managers, porting team, support helpdesk, DevOps engineers and everything else TelcoSwitch is delivered from the UK. And with a satisfaction score of 97% from our channel partners and customers, you’re in safe hands.
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