Compliance call recording for Microsoft Teams

Our award-winning call recording platform CallCabinet is a Microsoft Teams Certified Solution, simplifying compliance by providing audio, video, and content sharing capture, on a scalable subscription-based service.
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Automatic capture of all Microsoft Teams interactions

Secure 256bit AES encrypted cloud storage

AI-driven voice analytics and insights

atmos teams intrgration

Fully native compliance for Teams

With seamless integration, CallCabinet delivers compliance & analytics for those placing Microsoft Teams at the core of their UCaaS strategy.
  • Azure-based, cloud-native compliance, directly integrated with Microsoft Teams.
  • Compliance follows the agent, recording interactions on any Teams enabled device, whether soft client, desk phone or mobile.
  • Automatic call recording, video and content sharing capture, securely stored in compliance with industry regulations.

Compliant, secure & redundant

Being cloud-based, CallCabinet can be deployed globally without interruption or downtime to existing systems, so employees can continue working as usual, fully protected, from anywhere.
  • Playback & download Teams recordings from any internet capable device via a secure online portal.
  • Secure storage with 256-bit AES encryption hosted in 40 global data centres, guaranteeing geo-redundancy and compliance with data sovereignty regulations.
  • Meets regulatory compliance including MIFID II, PCI-DSS, HIPAA and GDPR.

AI-driven communications insights

CallCabinet allows all recorded interactions via Teams to be analysed, helping businesses understand patterns in performance, allowing for improved customer experiences.
  • AI-driven speech analytics uses natural language processing to spot keywords and phrases, as well as voice pace, volume, pitch, and tonality.
  • Analyse actionable data for both customer experience and drivers for calling, as well as agent performance.
  • Agent evaluation dashboard allows supervisors to quickly resolve disputes, train staff and optimise customer experience.
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Products to meet your unique business needs

CallSwitch UCaaS Logo

Our industry leading UCaaS solution enables teams to centralise voice, video, instant messaging, call recording, online meetings, and more, on the devices that work best for them.

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Omnichannel made simple, with voice, email, web-chat, social media, WhatsApp Business, and more, centralised to a single screen, with seamless third party integrations and ticketing.

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Our cloud-native compliance call recording solution, including AI powered transcription, PCI redaction, voice analytics and sentiment analysis - secured with military grade encryption.

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Accreditations

FCS registered member
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