At the heart of the CallSwitch UCaaS solution is a business phone system, powered by our versatile and resilient cloud PBX, offering advanced call management features that help businesses deliver a professional experience for customers.
Delight your customers with a seamless experience
Get it right first time, with a resilient, feature-rich phone system that offers advanced call handling, cost-effective minutes bundles, regional and international numbering, and a choice of endpoints to meet the needs of any business.
Advanced call routing
Ensure the effective routing of inbound calls with multi-level IVRs, call queues, hunt groups, and call-forwarding, plus the ability to park or transfer calls seamlessly between colleagues with a choice of on-hold music available.
CallSwitch is the most cost-effective choice for businesses of all sizes, with inclusive minutes bundles that protect against bill shock, and free calls between extensions – so colleagues can stay connected with no additional cost.
Retain your existing numbers so customers can stay connected with the numbers they know, or choose from local, international, or even non-geographical numbers to ensure a professional appearance whatever your needs.
The most versatile Cloud PBX you can buy
CallSwitch enables businesses to transform the way they work, with a secure, online administrative dashboard that makes it possible to provision real-time changes to their service.
With an inclusive feature set that includes multi-level interactive voice response trees, time-of-day routing, industry-leading call handling options, and on-hold music, there is no service that offers more flexibility, resilience, or expandability.
The power of our VoIP network
CallSwitch resides in a purpose built, voice network that serves over 180,000 daily active users. We understand that your phone system is a visible, business-critical solution, so you need a service you can rely on.
That’s why our infrastructure is housed in UK based geo-redundant data centres, offering industry-leading resilience for connectivity, power, and cooling, and offering 100% network uptime to our customers.
Embedded call recording & compliance
CallSwitch offers a native cloud-based call recording with a 90-day rolling archive of calls, complete with secure cloud storage, and options for archiving.
For those operating in regulated industries we also offer our compliant, cloud-based call recording by CallCabinet, which provides advanced search and retrieval, AI-powered analytics, long-term immutable storage, and payment platform integration, delivering complete telephony compliance.
Products to meet your unique business needs
Our industry leading UCaaS solution enables teams to centralise voice, video, instant messaging, call recording, online meetings, and more, on the devices that work best for them.
Omnichannel made simple, with voice, email, web-chat, social media, WhatsApp Business, and more, centralised to a single screen, with seamless third party integrations and ticketing.
Our cloud-native compliance call recording solution, including AI powered transcription, PCI redaction, voice analytics and sentiment analysis - secured with military grade encryption.