Ensure the effective routing of inbound calls with multi-level IVRs, call queues, hunt groups, and call-forwarding, plus the ability to park or transfer calls seamlessly between colleagues with a choice of on-hold music available.
CallSwitch is the most cost-effective choice for businesses of all sizes, with inclusive minutes bundles that protect against bill shock, and free calls between extensions – so colleagues can stay connected with no additional cost.
Retain your existing numbers so customers can stay connected with the numbers they know, or choose from local, international, or even non-geographical numbers to ensure a professional appearance whatever your needs.
Our industry leading UCaaS solution enables teams to centralise voice, video, instant messaging, call recording, online meetings, and more, on the devices that work best for them.
Omnichannel made simple, with voice, email, web-chat, social media, WhatsApp Business, and more, centralised to a single screen, with seamless third party integrations and ticketing.
Our cloud-native compliance call recording solution, including AI powered transcription, PCI redaction, voice analytics and sentiment analysis - secured with military grade encryption.
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