Ensure PCI-compliance

PCI-DSS (Payment Card Information Data Security Standards) compliance safeguards the personal data customers share over the phone during financial transactions and protects businesses by removing sensitive information from the contact centre environment.
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4 layers of PCI-security

CallCabinet secures personal financial information across four vulnerable layers, providing maximum security for both businesses and customers.

Audio redaction of PCI data

AI voice analytics automatically identifies sensitive spoken financial data, then masks the audio file during playback to permanently remove that information from recordings.

Screen capture redaction

Any financial data detected inside of CallCabinet screenshots is automatically identified and redacted by skipping screens for that segment of the call, before resuming synchronously.

Transcription hashing

Any sensitive, financial customer data inside CallCabinet speech-to-text transcriptions is protected, as text is replaced with hash marks, signifying that PCI data has been removed.

Secure cloud-storage

Any financial data detected inside of CallCabinet screenshots is automatically identified and redacted by skipping screens for that segment of the call, before resuming synchronously.

Automatic AI-powered PCI-compliance

The same AI-driven voice analytics engine that CallCabinet uses to obtain customer insights recognises when it is receiving sensitive data and automatically redacts it from audio recording and call transcription files.
This permanently deletes customer data from recordings, helping to avoid human error and defending it against exposure and theft. This action is irreversible by design to ensure data protection.

Products to meet your unique business needs

CallSwitch UCaaS Logo

Our industry leading UCaaS solution enables teams to centralise voice, video, instant messaging, call recording, online meetings, and more, on the devices that work best for them.

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Omnichannel made simple, with voice, email, web-chat, social media, WhatsApp Business, and more, centralised to a single screen, with seamless third party integrations and ticketing.

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Our cloud-native compliance call recording solution, including AI powered transcription, PCI redaction, voice analytics and sentiment analysis - secured with military grade encryption.

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Accreditations

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