News & Blog

The latest news and blog resources from the TelcoSwitch team.
blog
4 May 2022

Key reasons why your contact centre needs an omnichannel strategy

Customers demand a consistent contact centre experience from start to finish. But this rarely happens. Instead, they might be transferred from agent to agent, repeating their query or information each…
Seun
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blog
7 April 2022

The role of telecommunications in modern learning institutions

Objectives of education technology The modern learning environment is more dynamic than ever, and with advances in technology, classrooms are being reimagined in several ways to fit the evolving needs…
James
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blog
30 March 2022

3 key steps to becoming a successful white-label UCaaS reseller

Effective telecommunications are an integral part of almost any business operation, being the easiest way for companies to speak to their customers, and for employees to collaborate internally.  This makes…
James
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blog
28 March 2022

ISDN switch-off: How to future-proof your business

Back in 2015, BT announced that the Integrated Service Digital Network (ISDN) would be phased out by December 2025. This means that people will no longer be making calls over…
Seun
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blog
7 March 2022

7 essential tech tips for the return to office

While many have adopted a hybrid working model, companies will need to make sure all employees have the same working experience whether working remotely or in the office. Utilising the…
Seun
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blog
1 March 2022

TelcoSwitch recognised in FT 1000 as one of Europe’s fastest growing companies

TelcoSwitch ranked 78 among the top UK businesses listed TelcoSwitch, a leading software provider of Unified Communications and compliance solutions, has been listed as one of the fastest-growing European companies…
Liliana
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blog
14 February 2022

WebRTC: The newest way for CallSwitch Business users to connect

CallSwitch Business already offers a host of ways to connect, through desktop clients, mobile apps, and traditional desk phones providing a solution fit for office, home and hybrid working environments.…
Seun
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blog
26 January 2022

The growing importance of AI for customer service environments

The growth of Artificial Intelligence (AI) technology is something about which a great amount is written, but in terms of everyday business activities specifically, what does this mean? In this…
James
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blog
8 December 2021

TelcoSwitch announces WebRTC functionality for CallSwitch Business

TelcoSwitch is excited to announce the addition of WebRTC functionality to CallSwitch Business, due to arrive in January 2022. This further expands the flexibility of our industry-leading UCaaS platform and…
James
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blog
24 November 2021

10 tips for effective remote meetings – Part 2

In Part 1 of this blog, we offered five tips relating to how the right preparation is essential when running remote meetings. In Part 2, we offer five more tips…
James
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blog
9 November 2021

10 tips for effective remote meetings – Part 1

So, you’ve taken the plunge and invested in either an online meeting product for your business, or maybe even a fully featured UCaaS solution like CallSwitch. You’ve given your team…
James
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blog
5 November 2021

Press Release: TelcoSwitch announces EKM integration for 3Sixty

Integration into the UK’s largest E-commerce platform further enhances the company’s omnichannel offering. TelcoSwitch, a leading software provider of unified communications and compliance solutions, has announced that its omnichannel customer experience…
James
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blog
30 September 2021

Understanding the Benefits of Hybrid Working

Introduction UK businesses adjusted quickly to keep their operations running during the first national lockdown. Businesses achieved continuity at times through simply adapting their existing technology solutions and making use…
James
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hosted telephony, cloud migration, digital transformationblog
10 September 2021

Exploring the Benefits and Strategy of Cloud Migration for SMEs

Introduction As we continue to adjust following the Covid-19 pandemic, organisations of all sizes have been for forced to adapt to changes in consumer habits, business regulations, and the ongoing…
James
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blog
3 August 2021

TelcoSwitch acquires SureVoIP to enhance SME presence and network capabilities

TelcoSwitch completes third acquisition of 2021, which will also enrich company’s offering to the SOHO/SME market TelcoSwitch, a leading software provider of unified communications and compliance solutions, has announced the…
James
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blog
15 July 2021

Delivering omnichannel customer experience to the SME market

Understanding the evolution of brand interaction channels In 2021, the average ‘contact centre’ probably looks dramatically different to how you imagine. Large, inflexible sites, with banks of identical desks and…
James
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blog
14 July 2021

TelcoSwitch launches 3Sixty customer experience platform

TelcoSwitch launches 3Sixty customer experience platform TelcoSwitch, a leading software provider of unified communications and compliance solutions, has announced the latest addition to its product portfolio: 3Sixty. 3Sixty is an…
Simon Blackwell
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blog
30 April 2021

TelcoSwitch surpasses 100,000 users following year of rapid growth

TelcoSwitch surpasses 100,000 users following year of rapid growth Organic growth, new channel partners, enhanced product portfolio and new acquisitions have all contributed to sustained expansion TelcoSwitch, a leading provider…
Liliana
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blog
7 April 2021

Press Release: TelcoSwitch acquires PBX Hosting Ltd

Award-winning UCaaS vendor brings additional expertise and 32,000 new users into the TelcoSwitch Group TelcoSwitch, a leading provider of hosted voice, Unified Communications and compliance solutions, has announced the acquisition…
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blog
6 April 2021

Project Gigabit announced, & Ofcom outlines ‘full-fibre’ deployment plan

The Department for Digital, Culture, Media & Sport commits to providing gigabit-capable broadband for over 80% of the UK by 2025. In an announcement that comes as a boost to…
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blog
11 March 2021

TelcoSwitch launches CallSwitch for Teams

TelcoSwitch launches CallSwitch for Teams, bringing greater integration with Microsoft Teams deployments TelcoSwitch, a leading provider of hosted voice, unified communications and compliance solutions, has announced the latest addition to…
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blog
3 February 2021

Tips to prevent remote working burnout

Remote working was a term many employees viewed as a desirable perk, but in many current conversations on the topic you can find as many people who now loathe it…
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blog
26 January 2021

TelcoSwitch acquires OneVoice platform

First technology acquisition following £4million growth capital funding round TelcoSwitch, a leading provider of unified communications and compliance solutions, has acquired the OneVoice cloud-based hosted telephony platform from Qunifi, the Worcester…
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blog
20 January 2021

How Unified Communications Delivers RoI

Even with the emergence of home working at scale and the Openreach ISDN switch off (penned for 2025), there are still many companies across the UK with legacy on premise…
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blog
5 January 2021

TelcoSwitch Secures £4m Growth Capital Funding to Drive Continued Sales & M&A Growth

Securing its first external funding round, TelcoSwitch primes itself for aggressive M&A growth, and further channel partner recruitment. TelcoSwitch, a leading provider of hosted voice, Unified Communications, and compliance solutions,…
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blog
30 December 2020

Delivering the fixed-mobile solution employees need

The challenge of Fixed Mobile Convergence A recent Wall Street Journal report highlighted that millennials and younger people in the workforce don’t relate to the traditional desk phone concept, simply…
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blog
18 December 2020

Part 2 – The benefits of remote hiring and onboarding new talent

Second in our two-part series – The benefits of remote hiring and onboarding new talent In part one of our two-part series, we looked at the process and challenges of…
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blog
16 December 2020

Part 1 – The benefits of remote hiring and onboarding new talent

First in our two-part series – The benefits of remote hiring and onboarding new talent Hiring managers have faced the challenge of onboarding new talent remotely for several months. The…
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blog
10 November 2020

Eddie Buxton joins TelcoSwitch as Chairman of the Board

Eddie Buxton joins TelcoSwitch as Chairman of the Board Unified Communications and collaboration specialist TelcoSwitch, has appointed industry veteran Eddie Buxton as Chairman of its Board. Eddie joins TelcoSwitch following more…
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blog
24 September 2020

TelcoSwitch highly commended Best Wholesaler at the ITSPA Awards 2020

TelcoSwitch highly commended Best Wholesaler at the ITSPA Awards 2020 TelcoSwitch, a leading provider of hosted voice, Unified Communications and compliance solutions for the UK channel market and direct customers,…
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blog
6 September 2020

Press Release: TelcoSwitch Storms into Sunday Times Sage Tech Track 100

Entering at number 25 ranks TelcoSwitch as one of the UK’s fastest-growing private technology companies TelcoSwitch, a leading provider of hosted voice, Unified Communications, and compliance solutions for the UK…
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