News & Blog

The latest news and blog resources from the TelcoSwitch team.
blog
26 January 2023

TelcoSwitch Appoints Matt Mansell as CEO

Renowned SaaS entrepreneur joins following acquisition of Yay.com Unified communications software vendor, TelcoSwitch has appointed Matt Mansell as its new Chief Executive Officer. Mansell takes over from former CEO Russell…
James
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blog
23 January 2023

Everything you need to know about call recording

For many communication-based industries, call recording has become an integral feature, with its suite of powerful tools enabling voice analytics, AI driven insights, and of course, the ability to capture…
Lewis Camp
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blog
20 January 2023

3 ways AI has transformed contact centres

AI technology is getting better and more reliable every day.   Last year, around 29.5% of the telecommunications sector adopted some form of AI, making telecoms vendors among the highest adopters…
Lewis Camp
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blog
12 January 2023

5 ways to deliver effective telecoms software training

So, you’ve joined our channel partner programme, enjoyed the TelcoSwitch Academy schedule, and now you’re ready to deliver something similar for your own customers.   It’s a crucial step, as…
Lewis Camp
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blog
3 January 2023

4 ways to create a strong UCaaS brand

We aim to help every partner succeed through our UCaaS partner programme.   Whether you’re using the TelcoSwitch name or leveraging our white-label telecoms, everyone gets the support they need to…
Lewis Camp
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blog
22 December 2022

5 unified communications trends for 2023

The benefits of unified communications are well known, and lots of these are going to get even better throughout 2023. It’s tough for businesses, who must rapidly embrace these new…
Lewis Camp
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blog
16 December 2022

The power of cloud communications for small businesses

Small business owners must embrace the digital transformation of telecoms. Not convinced? Well, consider how more receptive competitors will be leveraging robust, scalable, and far more cost-effective software, at your…
James
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blog
1 November 2022

How technology automation supports growing businesses

With recent technological advances and the explosion of AI-powered solutions, many businesses are embracing automation to save money, increase efficiency, and encourage growth. Business process automation brings countless benefits across…
James
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blog
11 October 2022

The importance of chatbots for customer service

Being unable to speak to a human about an issue might initially feel like an inconvenience. However, chatbots have proven to be a key contributor to modern-day customer service initiatives.…
James
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blog
21 September 2022

The evolution of hybrid working

Back in 2020, almost half of the UK workforce were now operating remotely following a national lockdown. Companies scrambled to accommodate remote work and it came as no surprise that…
James
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blog
10 August 2022

5 benefits of voice analytics for businesses

Voice analytics is the process of analysing recorded conversations such as phone calls to gain insights into customer behaviour and call quality, employing a Natural Language Processing (NLP) engine that…
James
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acquisitionblog
3 August 2022

TelcoSwitch Appoints Ivan Martin as Chairman

Renowned SaaS specialist joins following recent private equity backing. Unified communications software company, TelcoSwitch has appointed Ivan Martin as Non-Executive Chairman of the Board. Ivan brings a wealth of relevant…
James
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blogEvents
1 August 2022

TelcoSwitch does the double at the 2022 Comms Business Awards

TelcoSwitch does the double at the 2022 Comms Business Awards TelcoSwitch, a leading provider of hosted voice, unified communications and compliance solutions, has won the Best UC Vendor and Best…
James
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blog
1 July 2022

Customer service vs customer experience

The terms “customer service” and “customer experience” are often mistaken and used interchangeably, which causes a lot of confusion. While it’s true that these two areas are related, there are…
James
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blog
14 June 2022

Definition & benefits of contact centre as a service (CCaaS)

CCaaS or Contact Centre as a Service solutions have grown in popularity in recent years, as consumer habits have changed in the digital-era, with more businesses than ever before needing…
James
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blog
8 June 2022

TelcoSwitch successfully joins global routing security initiative, MANRS

As part of a drive to further improve network security and resilience, TelcoSwitch has joined the global initiative, MANRS (Mutually Agreed Norms for Routing Security). MANRS is an initiative dedicated…
James
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blog
7 June 2022

TelcoSwitch receives private equity investment to accelerate ambitious growth

TelcoSwitch receives private equity investment to accelerate its ambitious growth strategy Private equity fund Queen’s Park Equity (QPE) has partnered with TelcoSwitch, a leading provider of unified communications and compliance…
Liliana
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blog
4 May 2022

Key reasons why your contact centre needs an omnichannel strategy

Customers demand a consistent contact centre experience from start to finish. But this rarely happens. Instead, they might be transferred from agent to agent, repeating their query or information each…
James
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blog
7 April 2022

The role of telecommunications in modern learning institutions

Objectives of education technology The modern learning environment is more dynamic than ever, and with advances in technology, classrooms are being reimagined in several ways to fit the evolving needs…
James
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blog
30 March 2022

3 key steps to becoming a successful white-label UCaaS reseller

Effective telecommunications are an integral part of almost any business operation, being the easiest way for companies to speak to their customers, and for employees to collaborate internally.  This makes…
James
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employees in officeblog
7 March 2022

7 essential tech tips for the return to office

While many have adopted a hybrid working model, companies will need to make sure all employees have the same working experience whether working remotely or in the office. Utilising the…
James
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Financial Timesblog
1 March 2022

TelcoSwitch recognised in FT 1000 as one of Europe’s fastest growing companies

TelcoSwitch ranked 78 among the top UK businesses listed TelcoSwitch, a leading software provider of unified communications and compliance solutions, has been listed as one of the fastest-growing European companies…
Liliana
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WebRTCblog
14 February 2022

WebRTC: The newest way for CallSwitch Business users to connect

CallSwitch Business already offers a host of ways to connect, through desktop clients, mobile apps, and traditional desk phones providing a solution fit for office, home and hybrid working environments.…
James
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blog
26 January 2022

The growing importance of AI for customer service environments

The growth of Artificial Intelligence (AI) technology is something about which a great amount is written, but in terms of everyday business activities specifically, what does this mean? In this…
James
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webrtc desktopblog
8 December 2021

TelcoSwitch announces WebRTC functionality for CallSwitch Business

TelcoSwitch is excited to announce the addition of WebRTC functionality to CallSwitch Business, due to arrive in January 2022. This further expands the flexibility of our industry-leading UCaaS platform and…
James
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remote meetingsblog
24 November 2021

10 tips for effective remote meetings – Part 2

In Part 1 of this blog, we offered five tips relating to how the right preparation is essential when running remote meetings. In Part 2, we offer five more tips…
James
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remote meetingsblog
9 November 2021

10 tips for effective remote meetings – Part 1

So, you’ve taken the plunge and invested in either an online meeting product for your business, or maybe even a fully-featured UCaaS solution like CallSwitch. You’ve given your team a…
James
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acquisitionblog
5 November 2021

Press Release: TelcoSwitch announces EKM integration for 3Sixty

Integration into the UK’s largest E-commerce platform further enhances the company’s omnichannel offering. TelcoSwitch, a leading software provider of unified communications and compliance solutions, has announced that its omnichannel customer experience…
James
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ISDN vs VoIPblog
10 October 2021

ISDN vs VOIP: Why make the switch?

BT have announced they will be switching off their PSTN and ISDN lines in 2025 effectively turning off traditional phone lines and switching to faster, clearer IP technologies instead. This…
James
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online meetings for hybrid workingblog
30 September 2021

Understanding the Benefits of Hybrid Working

Introduction UK businesses adjusted quickly to keep their operations running during the first national lockdown. Businesses achieved continuity at times through simply adapting their existing technology solutions and making use…
James
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e-commerce officeblog
10 September 2021

Exploring the Benefits and Strategy of Cloud Migration for SMEs

Introduction As we continue to adjust following the Covid-19 pandemic, organisations of all sizes have been for forced to adapt to changes in consumer habits, business regulations, and the ongoing…
James
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acquisitionblog
3 August 2021

TelcoSwitch acquires SureVoIP to enhance SME presence and network capabilities

TelcoSwitch completes third acquisition of 2021, which will also enrich company’s offering to the SOHO/SME market TelcoSwitch, a leading software provider of unified communications and compliance solutions, has announced the…
James
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e-commerce customer experienceblog
15 July 2021

Delivering omnichannel customer experience to the SME market

Understanding the evolution of brand interaction channels In 2021, the average ‘contact centre’ probably looks dramatically different to how you imagine. Large, inflexible sites, with banks of identical desks and…
James
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blog
14 July 2021

TelcoSwitch launches 3Sixty customer experience platform

TelcoSwitch launches 3Sixty customer experience platform TelcoSwitch, a leading software provider of unified communications and compliance solutions, has announced the latest addition to its product portfolio: 3Sixty. 3Sixty is an…
Simon Blackwell
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blog
24 May 2021

ISDN switch-off: How to future-proof your business

Back in 2015, BT announced that the Integrated Service Digital Network (ISDN) would be phased out by December 2025. This means that people will no longer be making calls over…
James
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blog
30 April 2021

TelcoSwitch surpasses 100,000 users following year of rapid growth

TelcoSwitch surpasses 100,000 users following year of rapid growth Organic growth, new channel partners, enhanced product portfolio and new acquisitions have all contributed to sustained expansion TelcoSwitch, a leading provider…
Liliana
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acquisitionblog
7 April 2021

Press Release: TelcoSwitch acquires PBX Hosting Ltd

Award-winning UCaaS vendor brings additional expertise and 32,000 new users into the TelcoSwitch Group TelcoSwitch, a leading provider of hosted voice, unified communications and compliance solutions, has announced the acquisition…
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blog
6 April 2021

Project Gigabit announced, & Ofcom outlines ‘full-fibre’ deployment plan

The Department for Digital, Culture, Media & Sport commits to providing gigabit-capable broadband for over 80% of the UK by 2025. In an announcement that comes as a boost to…
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blog
11 March 2021

TelcoSwitch launches CallSwitch for Teams

TelcoSwitch launches CallSwitch for Teams, bringing greater integration with Microsoft Teams deployments TelcoSwitch, a leading provider of hosted voice, unified communications and compliance solutions, has announced the latest addition to…
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blog
3 February 2021

Tips to prevent remote working burnout

Remote working was a term many employees viewed as a desirable perk, but in many current conversations on the topic you can find as many people who now loathe it…
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blog
26 January 2021

TelcoSwitch acquires OneVoice platform

First technology acquisition following £4million growth capital funding round TelcoSwitch, a leading provider of unified communications and compliance solutions, has acquired the OneVoice cloud-based hosted telephony platform from Qunifi, the Worcester…
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blog
20 January 2021

How Unified Communications Delivers RoI

Even with the emergence of home working at scale and the Openreach ISDN switch off (penned for 2025), there are still many companies across the UK with legacy on premise…
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blog
5 January 2021

TelcoSwitch Secures £4m Growth Capital Funding to Drive Continued Sales & M&A Growth

Securing its first external funding round, TelcoSwitch primes itself for aggressive M&A growth, and further channel partner recruitment. TelcoSwitch, a leading provider of hosted voice, unified communications, and compliance solutions,…
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fixed mobile solutionblog
30 December 2020

Delivering the fixed-mobile solution employees need

The challenge of Fixed Mobile Convergence A recent Wall Street Journal report highlighted that millennials and younger people in the workforce don’t relate to the traditional desk phone concept, simply…
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virtual interviewblog
18 December 2020

Part 2 – The benefits of remote hiring and onboarding new talent

Second in our two-part series – The benefits of remote hiring and onboarding new talent In part one of our two-part series, we looked at the process and challenges of…
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virtual interviewblog
16 December 2020

Part 1 – The benefits of remote hiring and onboarding new talent

First in our two-part series – The benefits of remote hiring and onboarding new talent Hiring managers have faced the challenge of onboarding new talent remotely for several months. The…
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acquisitionblog
10 November 2020

Eddie Buxton joins TelcoSwitch as Chairman of the Board

Eddie Buxton joins TelcoSwitch as Chairman of the Board Unified communications and collaboration specialist TelcoSwitch, has appointed industry veteran Eddie Buxton as Chairman of its Board. Eddie joins TelcoSwitch following more…
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blog
24 September 2020

TelcoSwitch highly commended Best Wholesaler at the ITSPA Awards 2020

TelcoSwitch highly commended Best Wholesaler at the ITSPA Awards 2020 TelcoSwitch, a leading provider of hosted voice, unified communications and compliance solutions for the UK channel market and direct customers,…
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blog
6 September 2020

Press Release: TelcoSwitch Storms into Sunday Times Sage Tech Track 100

Entering at number 25 ranks TelcoSwitch as one of the UK’s fastest-growing private technology companies TelcoSwitch, a leading provider of hosted voice, Unified Communications, and compliance solutions for the UK…
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