How to gain a competitive advantage in UcaaS Recently, Simon Blackell, our CMO, sat down with Comms Dealer to discuss his insights on achieving lasting success in the UCaaS industry…
TelcoSwitch appoints Howard Stevens as CEO Communications Platform as a Service vendor, TelcoSwitch has appointed Howard Stevens as its new Chief Executive Officer. Stevens brings over 20 years of executive…
TelcoSwitch launches CallSwitch One communications platform
TelcoSwitch, a leading UK software provider of cloud-based communications, has launched CallSwitch One, its next-generation communications platform. General release of the platform follows a successful ‘early access programme’ offered to…
TelcoSwitch Appoints Henry Wu as Chief Financial Officer
Communications Platform as a Service software vendor, TelcoSwitch has appointed Henry Wu as its new Chief Financial Officer. Henry brings a wealth of executive experience to TelcoSwitch, having worked across…
Beyond integrations: Building bespoke solutions with Open-API and Webhook tools
UCaaS providers continue to compete on delivery of out-the box third-party integrations but will also provide low or no-code bespoke integrations through increasingly mature open-API and webhook infrastructure. This will…
TelcoSwitch Launches New Channel Partner Programme
TelcoSwitch Launches New Channel Partner Programme Unified communications software vendor, TelcoSwitch has officially launched its channel partner tiering and benefits programme, first announced at the company's partner conference at Kings…
The CPaaS market has experienced remarkable growth in recent years, transforming the way businesses across industries communicate and integrate through a range of applications. CPaaS, an acronym for Communications Platform…
Jez Pickering joins TelcoSwitch as Head of Customer Experience
TelcoSwitch is delighted to announce that Jez Pickering will take on the newly created role of Head of Customer Experience with immediate effect. Jez, who already leads our recently restructured…
How digital self-service can super-charge your VoIP sales
The UK has the largest e-commerce market in Europe. In fact, almost 60 million people make their purchases online, leaving a tiny minority as solely non-digital buyers. For anyone selling…
Renowned SaaS entrepreneur joins following acquisition of Yay.com Unified communications software vendor, TelcoSwitch has appointed Matt Mansell as its new Chief Executive Officer. Mansell takes over from former CEO Russell…
For many communication-based industries, call recording has become an integral feature, with its suite of powerful tools enabling voice analytics, AI driven insights, and of course, the ability to capture…
AI technology is getting better and more reliable every day. Last year, around 29.5% of the telecommunications sector adopted some form of AI, making telecoms vendors among the highest adopters…
5 ways to deliver effective telecoms software training
So, you’ve joined our channel partner programme, enjoyed the TelcoSwitch Academy schedule, and now you’re ready to deliver something similar for your own customers. It’s a crucial step, as…
We aim to help every partner succeed through our UCaaS partner programme. Whether you’re using the TelcoSwitch name or leveraging our white-label telecoms, everyone gets the support they need to…
The benefits of unified communications are well known, and lots of these are going to get even better throughout 2023. It’s tough for businesses, who must rapidly embrace these new…
The power of cloud communications for small businesses
Small business owners must embrace the digital transformation of telecoms. Not convinced? Well, consider how more receptive competitors will be leveraging robust, scalable, and far more cost-effective software, at your…
How technology automation supports growing businesses
With recent technological advances and the explosion of AI-powered solutions, many businesses are embracing automation to save money, increase efficiency, and encourage growth. Business process automation brings countless benefits across…
Being unable to speak to a human about an issue might initially feel like an inconvenience. However, chatbots have proven to be a key contributor to modern-day customer service initiatives.…
Back in 2020, almost half of the UK workforce were now operating remotely following a national lockdown. Companies scrambled to accommodate remote work and it came as no surprise that…
Voice analytics is the process of analysing recorded conversations such as phone calls to gain insights into customer behaviour and call quality, employing a Natural Language Processing (NLP) engine that…
Renowned SaaS specialist joins following recent private equity backing. Unified communications software company, TelcoSwitch has appointed Ivan Martin as Non-Executive Chairman of the Board. Ivan brings a wealth of relevant…
TelcoSwitch does the double at the 2022 Comms Business Awards
TelcoSwitch does the double at the 2022 Comms Business Awards TelcoSwitch, a leading provider of hosted voice, unified communications and compliance solutions, has won the Best UC Vendor and Best…
The terms “customer service” and “customer experience” are often mistaken and used interchangeably, which causes a lot of confusion. While it’s true that these two areas are related, there are…
Definition & benefits of contact centre as a service (CCaaS)
CCaaS or Contact Centre as a Service solutions have grown in popularity in recent years, as consumer habits have changed in the digital-era, with more businesses than ever before needing…
TelcoSwitch successfully joins global routing security initiative, MANRS
As part of a drive to further improve network security and resilience, TelcoSwitch has joined the global initiative, MANRS (Mutually Agreed Norms for Routing Security). MANRS is an initiative dedicated…
TelcoSwitch receives private equity investment to accelerate ambitious growth
TelcoSwitch receives private equity investment to accelerate its ambitious growth strategy Private equity fund Queen’s Park Equity (QPE) has partnered with TelcoSwitch, a leading provider of unified communications and compliance…
Key reasons why your contact centre needs an omnichannel strategy
Customers demand a consistent contact centre experience from start to finish. But this rarely happens. Instead, they might be transferred from agent to agent, repeating their query or information each…
The role of telecommunications in modern learning institutions
Objectives of education technology The modern learning environment is more dynamic than ever, and with advances in technology, classrooms are being reimagined in several ways to fit the evolving needs…
3 key steps to becoming a successful white-label UCaaS reseller
Effective telecommunications are an integral part of almost any business operation, being the easiest way for companies to speak to their customers, and for employees to collaborate internally. This makes…
While many have adopted a hybrid working model, companies will need to make sure all employees have the same working experience whether working remotely or in the office. Utilising the…
TelcoSwitch recognised in FT 1000 as one of Europe’s fastest growing companies
TelcoSwitch ranked 78 among the top UK businesses listed TelcoSwitch, a leading software provider of unified communications and compliance solutions, has been listed as one of the fastest-growing European companies…
WebRTC: The newest way for CallSwitch Business users to connect
CallSwitch Business already offers a host of ways to connect, through desktop clients, mobile apps, and traditional desk phones providing a solution fit for office, home and hybrid working environments.…
The growing importance of AI for customer service environments
The growth of Artificial Intelligence (AI) technology is something about which a great amount is written, but in terms of everyday business activities specifically, what does this mean? In this…
TelcoSwitch announces WebRTC functionality for CallSwitch Business
TelcoSwitch is excited to announce the addition of WebRTC functionality to CallSwitch Business, due to arrive in January 2022. This further expands the flexibility of our industry-leading UCaaS platform and…
In Part 1 of this blog, we offered five tips relating to how the right preparation is essential when running remote meetings. In Part 2, we offer five more tips…
So, you’ve taken the plunge and invested in either an online meeting product for your business, or maybe even a fully-featured UCaaS solution like CallSwitch. You’ve given your team a…
Press Release: TelcoSwitch announces EKM integration for 3Sixty
Integration into the UK’s largest E-commerce platform further enhances the company’s omnichannel offering. TelcoSwitch, a leading software provider of unified communications and compliance solutions, has announced that its omnichannel customer experience…
BT have announced they will be switching off their PSTN and ISDN lines in 2025 effectively turning off traditional phone lines and switching to faster, clearer IP technologies instead. This…
Introduction UK businesses adjusted quickly to keep their operations running during the first national lockdown. Businesses achieved continuity at times through simply adapting their existing technology solutions and making use…
Exploring the Benefits and Strategy of Cloud Migration for SMEs
Introduction As we continue to adjust following the Covid-19 pandemic, organisations of all sizes have been for forced to adapt to changes in consumer habits, business regulations, and the ongoing…
TelcoSwitch acquires SureVoIP to enhance SME presence and network capabilities
TelcoSwitch completes third acquisition of 2021, which will also enrich company’s offering to the SOHO/SME market TelcoSwitch, a leading software provider of unified communications and compliance solutions, has announced the…
Delivering omnichannel customer experience to the SME market
Understanding the evolution of brand interaction channels In 2021, the average ‘contact centre’ probably looks dramatically different to how you imagine. Large, inflexible sites, with banks of identical desks and…
TelcoSwitch launches 3Sixty customer experience platform TelcoSwitch, a leading software provider of unified communications and compliance solutions, has announced the latest addition to its product portfolio: 3Sixty. 3Sixty is an…
ISDN switch-off: How to future-proof your business
Back in 2015, BT announced that the Integrated Service Digital Network (ISDN) would be phased out by December 2025. This means that people will no longer be making calls over…
TelcoSwitch surpasses 100,000 users following year of rapid growth
TelcoSwitch surpasses 100,000 users following year of rapid growth Organic growth, new channel partners, enhanced product portfolio and new acquisitions have all contributed to sustained expansion TelcoSwitch, a leading provider…
Award-winning UCaaS vendor brings additional expertise and 32,000 new users into the TelcoSwitch Group TelcoSwitch, a leading provider of hosted voice, unified communications and compliance solutions, has announced the acquisition…
Project Gigabit announced, & Ofcom outlines ‘full-fibre’ deployment plan
The Department for Digital, Culture, Media & Sport commits to providing gigabit-capable broadband for over 80% of the UK by 2025. In an announcement that comes as a boost to…
TelcoSwitch launches CallSwitch for Teams, bringing greater integration with Microsoft Teams deployments TelcoSwitch, a leading provider of hosted voice, unified communications and compliance solutions, has announced the latest addition to…
Remote working was a term many employees viewed as a desirable perk, but in many current conversations on the topic you can find as many people who now loathe it…
First technology acquisition following £4million growth capital funding round TelcoSwitch, a leading provider of unified communications and compliance solutions, has acquired the OneVoice cloud-based hosted telephony platform from Qunifi, the Worcester…
Even with the emergence of home working at scale and the Openreach ISDN switch off (penned for 2025), there are still many companies across the UK with legacy on premise…
TelcoSwitch Secures £4m Growth Capital Funding to Drive Continued Sales & M&A Growth
Securing its first external funding round, TelcoSwitch primes itself for aggressive M&A growth, and further channel partner recruitment. TelcoSwitch, a leading provider of hosted voice, unified communications, and compliance solutions,…
Delivering the fixed-mobile solution employees need
The challenge of Fixed Mobile Convergence A recent Wall Street Journal report highlighted that millennials and younger people in the workforce don’t relate to the traditional desk phone concept, simply…
Part 2 – The benefits of remote hiring and onboarding new talent
Second in our two-part series – The benefits of remote hiring and onboarding new talent In part one of our two-part series, we looked at the process and challenges of…
Part 1 – The benefits of remote hiring and onboarding new talent
First in our two-part series – The benefits of remote hiring and onboarding new talent Hiring managers have faced the challenge of onboarding new talent remotely for several months. The…
Eddie Buxton joins TelcoSwitch as Chairman of the Board
Eddie Buxton joins TelcoSwitch as Chairman of the Board Unified communications and collaboration specialist TelcoSwitch, has appointed industry veteran Eddie Buxton as Chairman of its Board. Eddie joins TelcoSwitch following more…
TelcoSwitch highly commended Best Wholesaler at the ITSPA Awards 2020
TelcoSwitch highly commended Best Wholesaler at the ITSPA Awards 2020 TelcoSwitch, a leading provider of hosted voice, unified communications and compliance solutions for the UK channel market and direct customers,…
Press Release: TelcoSwitch Storms into Sunday Times Sage Tech Track 100
Entering at number 25 ranks TelcoSwitch as one of the UK’s fastest-growing private technology companies TelcoSwitch, a leading provider of hosted voice, Unified Communications, and compliance solutions for the UK…
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies. However, you may visit "Cookie Settings" to provide a controlled consent.
This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
Cookie
Duration
Description
cookielawinfo-checbox-analytics
11 months
This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checbox-functional
11 months
The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checbox-others
11 months
This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-necessary
11 months
This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-performance
11 months
This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy
11 months
The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.