Compliant call recording
Automatic call capture with 256-bit AES encrypted and long-term immutable cloud storage.
CNP (Cardholder Not Present) payment protection via redaction on voice calls or screen recordings, protecting customers information and securing transactions.
Gather invaluable insights into agent interactions and customer experience, with keyword, phrase, and voice analysis tools available.
Integrated with Microsoft Teams
Fully native Microsoft Teams integration allowing businesses to maximise usage of Teams as a UC solution, with award-winning compliance and analytics.
Deployed as a true-cloud solution, allowing customers to enjoy protection from regulatory compliance concerns in just hours.
Globally hosted on Azure
Global hosting in Azure’s 40+ secure data centres ensures compliance with data sovereignty regulations and guaranteed geo-redundancy of data.
Screen capture & recording
Record desktop applications in real-time, allowing playback as a video file that is synchronous with audio interactions.
Agent Performance Dashboard
Review agent performance, with KPIs available including professionalism, communication skills, compliance, effectiveness, and politeness.
Call Drivers Dashboard
Speech analytics allows categorises the nature of a call by using both default and user-defined terms.
Customer experience metrics
Emotive voice stream and keyword algorithms help determine customer satisfaction and sentiment.
Simple online management
Self-managed via a simple, online portal that allows for licenses and features to be activated when needed.
Cloud or on-premises solutions
CallCabinet is available for deployment as a fully cloud based service, or if required, as part of an on-premises telephony solution.