Plug-and-play integration with Salesforce, Zoho, Dynamics, Pipedrive, & more
Improve customer experience with ‘screen-pop’ functionality for inbound calls
Build a detailed, 360° view of customer call history within your CRM solution
Support for the leading CRM platforms
CallSwitch enables businesses to work smarter, not harder, with seamless integration to an unrivalled number of CRM platforms including Salesforce, Microsoft Dynamics, Zoho, Hubspot, Pipedrive, Sugar CRM, Zendesk, Bullhorn and more…
With dedicated in-house developers, there are new integrations coming on-stream regularly, including support for less common, web-based, CRMs. We also offer an open API framework to allow customers to tailor their own integrations.
Real-time customer information when you need it most
Improve the speed and quality of customer interactions with ‘screen-pop’ functionality that puts customer information in the hands of agents, so they know who they’re speaking to before they answer.
Provide a more personalised, professional experience and boost efficiency by removing the need for agents to ask for customer information before helping them with their query.
Improved outbound efficiency and performance monitoring
Further improve efficiency for both sales and service representatives by allowing them to place calls from within their CRM by clicking phone numbers held within customer records
Maintain a 360° view of customer information, maintain detailed call records for all customers, and build detailed performance dashboards.
TelcoSwitch appoints Howard Stevens as CEO Communications Platform as a Service vendor, TelcoSwitch has appointed Howard Stevens as its new Chief Executive Officer. Stevens brings over 20 years of executive…
TelcoSwitch launches CallSwitch One communications platform
TelcoSwitch, a leading UK software provider of cloud-based communications, has launched CallSwitch One, its next-generation communications platform. General release of the platform follows a successful ‘early access programme’ offered to…