Plug-and-play CRM integrations

CallSwitch integrates with an unrivalled number of CRM solutions, out of the box, enabling businesses to boost productivity, enhance CRM collaboration, and personalise their customer service.
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Plug-and-play integration with Salesforce, Zoho, Dynamics, Pipedrive, & more

Improve customer experience with ‘screen-pop’ functionality for inbound calls

Build a detailed, 360° view of customer call history within your CRM solution

Support for the leading CRM platforms

CallSwitch enables businesses to work smarter, not harder, with seamless integration to an unrivalled number of CRM platforms including Salesforce, Microsoft Dynamics, Zoho, Hubspot, Pipedrive, Sugar CRM, Zendesk, Bullhorn and more…
With dedicated in-house developers, there are new integrations coming on-stream regularly, including support for less common, web-based, CRMs. We also offer an open API framework to allow customers to tailor their own integrations.

Real-time customer information when you need it most

Improve the speed and quality of customer interactions with ‘screen-pop’ functionality that puts customer information in the hands of agents, so they know who they’re speaking to before they answer.
Provide a more personalised, professional experience and boost efficiency by removing the need for agents to ask for customer information before helping them with their query.

Improved outbound efficiency and performance monitoring

Further improve efficiency for both sales and service representatives by allowing them to place calls from within their CRM by clicking phone numbers held within customer records
Maintain a 360° view of customer information, maintain detailed call records for all customers, and build detailed performance dashboards.

Products to meet your unique business needs

CallSwitch UCaaS Logo

Our industry leading UCaaS solution enables teams to centralise voice, video, instant messaging, call recording, online meetings, and more, on the devices that work best for them.

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Omnichannel made simple, with voice, email, web-chat, social media, WhatsApp Business, and more, centralised to a single screen, with seamless third party integrations and ticketing.

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Our cloud-native compliance call recording solution, including AI powered transcription, PCI redaction, voice analytics and sentiment analysis - secured with military grade encryption.

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Accreditations

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