Effective communications lays at the heart of day-to-day operations for businesses operating in the freight forwarding and logistics industry, with success driven by service levels, guaranteed on-time deliveries, 24/7 operations, and cost-effectiveness.
Unified communications that enhance mobility
CallSwitch enables teams to connect and collaborate in the ways that work best for them, through voice, video, instant messaging, and more, with powerful applications and call routing tools that help deliver the experience customers expect.
Built for modern working
Easily handle freight bookings and status queries from anywhere. CallSwitch is designed for office, home, and hybrid working environments, through web browsers, desktop clients, mobile Apps, and desk phones
Reduced telephony costs
Enjoy simple subscription-based pricing, with generous call bundles that support international calling for overseas shipping, unlimited free calling between extensions, inclusive Apps, call recording, and integrations
CallSwitch is more than just a phone system, combining voice, video, instant messaging, call recording, online meetings, and more to support sales and support teams with resource sharing and collaboration.
Support flexible work and maintain quality of service
Employees remain productive whether working from the office or from home. With CallSwitch, all that’s needed is an internet connection to access a full suite of cloud communications features, including access to all the call queues they belong to
This means customers can always reach the right person, 24/7, whether it’s to book a new shipment, or request a status update, even if unforeseen circumstances occur.
Powerful SaaS solutions
Our software-based solutions allow employees to take their communications channels with them wherever they go, on whatever device they choose, delivering features including softphone, video, messaging, and group conferencing.
Choose from our CallSwitch Communicator application – available for desktop and mobile, or our web browser interface. We also have a powerful integration to Microsoft Teams for businesses who use this as their main collaboration platform.
Management tools and reporting
CallSwitch enables supervisors to support agents with escalation alerts, call monitoring, and interventions when assistance is required, as well as powerful live reporting and wallboards to show how inbound customer queries are being managed.
This includes graphical views to show calls answered, talk time, wait times, unanswered calls, and more, viewable live or reported on historically.
Advanced omnichannel communications
For more comprehensive requirements, we offer purpose-built contact centre solutions that support omnichannel communications.
3Sixty, our omnichannel customer experience software combines telephony with social media, WhatsApp Business, email, live chat, and web contact forms – allowing agents to handle customer enquiries across a range of channels, via a single screen, with powerful third-party integrations to leading customer CRMs.
Products to meet your unique business needs
Our industry leading UCaaS solution enables teams to centralise voice, video, instant messaging, call recording, online meetings, and more, on the devices that work best for them.
Omnichannel made simple, with voice, email, web-chat, social media, WhatsApp Business, and more, centralised to a single screen, with seamless third party integrations and ticketing.
Our cloud-native compliance call recording solution, including AI powered transcription, PCI redaction, voice analytics and sentiment analysis - secured with military grade encryption.