Cloud telephony for freight & logistics businesses

Effective communications lays at the heart of day-to-day operations for businesses operating in the freight forwarding and logistics industry, with success driven by service levels, guaranteed on-time deliveries, 24/7 operations, and cost-effectiveness.
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Unified communications that enhance mobility

CallSwitch enables teams to connect and collaborate in the ways that work best for them, through voice, video, instant messaging, and more, with powerful applications and call routing tools that help deliver the experience customers expect.

Built for modern working

Easily handle freight bookings and status queries from anywhere. CallSwitch is designed for office, home, and hybrid working environments, through web browsers, desktop clients, mobile Apps, and desk phones

Reduced telephony costs

Enjoy simple subscription-based pricing, with generous call bundles that support international calling for overseas shipping, unlimited free calling between extensions, inclusive Apps, call recording, and integrations

Unified Communications

CallSwitch is more than just a phone system, combining voice, video, instant messaging, call recording, online meetings, and more to support sales and support teams with resource sharing and collaboration.

Support flexible work and maintain quality of service

Employees remain productive whether working from the office or from home. With CallSwitch, all that’s needed is an internet connection to access a full suite of cloud communications features, including access to all the call queues they belong to
This means customers can always reach the right person, 24/7, whether it’s to book a new shipment, or request a status update, even if unforeseen circumstances occur.

Powerful SaaS solutions

Our software-based solutions allow employees to take their communications channels with them wherever they go, on whatever device they choose, delivering features including softphone, video, messaging, and group conferencing.
Choose from our CallSwitch Communicator application – available for desktop and mobile, or our web browser interface. We also have a powerful integration to Microsoft Teams for businesses who use this as their main collaboration platform.

Management tools and reporting

CallSwitch enables supervisors to support agents with escalation alerts, call monitoring, and interventions when assistance is required, as well as powerful live reporting and wallboards to show how inbound customer queries are being managed.
This includes graphical views to show calls answered, talk time, wait times, unanswered calls, and more, viewable live or reported on historically.

Products to meet your unique business needs

CallSwitch UCaaS Logo

Our industry leading UCaaS solution enables teams to centralise voice, video, instant messaging, call recording, online meetings, and more, on the devices that work best for them.

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Our cloud-native compliance call recording solution, including AI powered transcription, PCI redaction, voice analytics and sentiment analysis - secured with military grade encryption.

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Awards

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2 October 2023

TelcoSwitch launches CallSwitch One communications platform

TelcoSwitch, a leading UK software provider of cloud-based communications, has launched CallSwitch One, its next-generation communications platform. General release of the platform follows a successful ‘early access programme’ offered to…

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