Cloud telephony for freight & logistics businesses

Effective communications lays at the heart of day-to-day operations for businesses operating in the freight forwarding and logistics industry, with success driven by service levels, guaranteed on-time deliveries, 24/7 operations, and cost-effectiveness.
Request a demoWatch the video
Menu

Unified communications that enhance mobility

CallSwitch enables teams to connect and collaborate in the ways that work best for them, through voice, video, instant messaging, and more, with powerful applications and call routing tools that help deliver the experience customers expect.

Built for modern working

Easily handle freight bookings and status queries from anywhere. CallSwitch is designed for office, home, and hybrid working environments, through web browsers, desktop clients, mobile Apps, and desk phones

Reduced telephony costs

Enjoy simple subscription-based pricing, with generous call bundles that support international calling for overseas shipping, unlimited free calling between extensions, inclusive Apps, call recording, and integrations

Unified Communications

CallSwitch is more than just a phone system, combining voice, video, instant messaging, call recording, online meetings, and more to support sales and support teams with resource sharing and collaboration.

Support flexible work and maintain quality of service

Employees remain productive whether working from the office or from home. With CallSwitch, all that’s needed is an internet connection to access a full suite of cloud communications features, including access to all the call queues they belong to
This means customers can always reach the right person, 24/7, whether it’s to book a new shipment, or request a status update, even if unforeseen circumstances occur.

Powerful SaaS solutions

Our software-based solutions allow employees to take their communications channels with them wherever they go, on whatever device they choose, delivering features including softphone, video, messaging, and group conferencing.
Choose from our CallSwitch Communicator application – available for desktop and mobile, or our web browser interface. We also have a powerful integration to Microsoft Teams for businesses who use this as their main collaboration platform.

Management tools and reporting

CallSwitch enables supervisors to support agents with escalation alerts, call monitoring, and interventions when assistance is required, as well as powerful live reporting and wallboards to show how inbound customer queries are being managed.
This includes graphical views to show calls answered, talk time, wait times, unanswered calls, and more, viewable live or reported on historically.

Advanced omnichannel communications

For more comprehensive requirements, we offer purpose-built contact centre solutions that support omnichannel communications.
3Sixty, our omnichannel customer experience software combines telephony with social media, WhatsApp Business, email, live chat, and web contact forms – allowing agents to handle customer enquiries across a range of channels, via a single screen, with powerful third-party integrations to leading customer CRMs.

Products to meet your unique business needs

CallSwitch UCaaS Logo

Our industry leading UCaaS solution enables teams to centralise voice, video, instant messaging, call recording, online meetings, and more, on the devices that work best for them.

Learn more

Omnichannel made simple, with voice, email, web-chat, social media, WhatsApp Business, and more, centralised to a single screen, with seamless third party integrations and ticketing.

Learn more

Our cloud-native compliance call recording solution, including AI powered transcription, PCI redaction, voice analytics and sentiment analysis - secured with military grade encryption.

Learn more

Awards

client
client
client
client
client

Latest from our blog

blog
26 January 2023

TelcoSwitch Appoints Matt Mansell as CEO

Renowned SaaS entrepreneur joins following acquisition of Yay.com Unified communications software vendor, TelcoSwitch has appointed Matt Mansell as its new Chief Executive Officer. Mansell takes over from former CEO Russell…
James
Love0
blog
23 January 2023

Everything you need to know about call recording

For many communication-based industries, call recording has become an integral feature, with its suite of powerful tools enabling voice analytics, AI driven insights, and of course, the ability to capture…
Lewis Camp
Love0
blog
20 January 2023

3 ways AI has transformed contact centres

AI technology is getting better and more reliable every day.   Last year, around 29.5% of the telecommunications sector adopted some form of AI, making telecoms vendors among the highest adopters…
Lewis Camp
Love0
View more of our blogs

Request a demo

Call us: 033 0122 7000     Email us: [email protected]