Unified communications for financial services

Deliver a premium customer experience with secure unified communications and contact centre solutions, with native compliance features that protect sensitive financial information and meet FCA compliance standards including MIFID II and PCI-DSS.
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Put customers first with secure SaaS solutions

Financial services institutions in industries such as banking, insurance, and investment have unique communications and compliance requirements. Meet and exceed these requirements with our range of best-in-class SaaS solutions.

Unified communications and collaboration

CallSwitch is a unified solution for voice, video, instant messaging, call recording, online meetings,  and more, accessible from mobile & desktop applications or traditional desk phones.

Improve customer experience

Deploy intelligent routing that ensures calls reach the right agent first time, every time – with an intuitive call-flow builder that leverages features including IVR, time-of-day routing, and call queues.

AI-drive compliance & analytics

Call-recording from CallCabinet protects businesses and customers from the threat of regulatory breaches, with automatic call capture, military-grade encryption, and AI-driven insights.

Feature-rich cloud communications

Effective telecommunications are essential for delivering a premium customer service, and maintaining a productive workforce, whether operating in an office, a hybrid, or a fully remote environment.
CallSwitch offers advanced PBX functionality, integrates with most leading CRMs, includes generous call bundles that protect businesses, and has options for international numbering in over 65 international destinations.

Compliance and analytics you can trust

Trusted globally by leading financial services institutions, our trusted and award-winning call recording solution, CallCabinet, meets regulatory compliance standards including MiFID II, Dodd-Frank and PCI-DSS.
  • Call recording, transcription, screen capture, and Microsoft Teams recording.
  • 256-bit AES encrypted storage hosted in 40 global data centres.
  • Protect over-the-phone transactions via automatic redaction of financial information.
  • AI-driven voice analytics for customer experience and agent performance insights.
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Products to meet your unique business needs

CallSwitch UCaaS Logo

Our industry leading UCaaS solution enables teams to centralise voice, video, instant messaging, call recording, online meetings, and more, on the devices that work best for them.

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Our cloud-native compliance call recording solution, including AI powered transcription, PCI redaction, voice analytics and sentiment analysis - secured with military grade encryption.

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Latest from our blog

blog
1 July 2023

TelcoSwitch Appoints Henry Wu as Chief Financial Officer

Communications Platform as a Service software vendor, TelcoSwitch has appointed Henry Wu as its new Chief Financial Officer. Henry brings a wealth of executive experience to TelcoSwitch, having worked across…
Liliana
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blog
8 June 2023

Beyond integrations: Building bespoke solutions with Open-API and Webhook tools

UCaaS providers continue to compete on delivery of out-the box third-party integrations but will also provide low or no-code bespoke integrations through increasingly mature open-API and webhook infrastructure. This will…
James
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blog
23 May 2023

TelcoSwitch Launches New Channel Partner Programme

TelcoSwitch Launches New Channel Partner Programme Unified communications software vendor, TelcoSwitch has officially launched its channel partner tiering and benefits programme, first announced at the company's partner conference at Kings…
Liliana
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Call us: 033 0122 7000     Email us: [email protected]