The leading Cisco call recording solution

As a Cisco Preferred Solution Partner, CallCabinet facilitates award-winning contact centre compliance, quality assurance, agent evaluation, and business intelligence analytics to Cisco-based enterprises globally.
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Call recording for all Cisco UC solutions

Secure 256bit AES encrypted cloud storage

AI-driven voice analytics and insights

Comprehensive support for Cisco solutions

CallCabinet delivers integrated call recording and compliance to businesses using Cisco UCM, HCS, or Webex solutions, with a multitude of deployment pathways.
Our multi-tenant solution ensures that interactions are captured and stored no matter where or when they happen, supporting hybrid, or work-from-anywhere policies.

Compliant, secure, and redundant

Being cloud-based, CallCabinet can be deployed globally without interruption or downtime to existing systems, so employees can continue working as usual.
  • Search, retrieve, and playback recordings from any internet capable device via a secure web-based portal.
  • Secure storage with 256-bit AES encryption hosted in 40 global data centres, guaranteeing geo-redundancy and compliance with data sovereignty regulations.
  • Meets regulatory compliance, including MIFID II, PCI-DSS, HIPAA and GDPR.

AI-driven communications insights

CallCabinet allows all recorded interactions made on Cisco UC solutions to be analysed, helping businesses leverage their data to understand patterns in performance, and enabling improved customer experiences.
  • AI-driven speech analytics uses natural language processing to spot keywords and phrases, as well as voice pace, volume, pitch, and tonality.
  • Analyse actionable data for both customer experience and drivers for calling, as well as agent performance.
  • Agent evaluation dashboards allow supervisors to quickly resolve disputes, train staff, and optimise customer experience.
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Products to meet your unique business needs

CallSwitch UCaaS Logo

Our industry leading UCaaS solution enables teams to centralise voice, video, instant messaging, call recording, online meetings, and more, on the devices that work best for them.

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Omnichannel made simple, with voice, email, web-chat, social media, WhatsApp Business, and more, centralised to a single screen, with seamless third party integrations and ticketing.

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Our cloud-native compliance call recording solution, including AI powered transcription, PCI redaction, voice analytics and sentiment analysis - secured with military grade encryption.

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Accreditations

FCS registered member
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