Phone Systems for Healthcare

Ensure patients reach the right person, with advanced telephony including auto-attendants, multi-level IVR functionality, and intelligent routing to support out-of-hours workflows, delivered as a budget-friendly subscription with no upfront expenditure – saving cost at a time when it’s most needed.
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Deliver excellent patient care at every step

Overcome the risk of patient care chains being broken by missed calls, long wait times, and busy lines caused by over-subscribed reception lines with an industry leading Cloud-based PBX that offers total flexibility and a host of ways to connect – providing a consistent experience for patients.

Take the pressure off busy receptions

Configure call queues to separate routine calls with appointment bookings or cancellations, with call routing options for different times of day, and automatic call-backs if wait times get too long.

Collaborate efficiently with colleagues

CallSwitch is more than just a phone system, combining voice, video, instant messaging, conferencing, directory services, and more – with access via desktop or mobile devices.

Access and protect patient information

Secure integration with the EMIS patient information database speeds up call handling, keeps contact details up to date, and helps you reach quality of care targets, without added cost.

Supporting care in the community

Our software-based solutions allow doctors, nurses, or therapists to take their communications channels with them wherever they go, allowing them access to their practice phone system while on community visits.
Choose from our CallSwitch Communicator application, available for desktop and mobile, or our WebRTC solution with communications features available from directly within leading web browsers. We also provide integration to Microsoft Teams for practices who use this as their main collaboration platform.

Call recording for quality assurance

Our cloud-based call recording solution, CallCabinet offers AI-driven communications insights through voice and speech analytics to help organisations track the sentiments of callers, as well as script adherence for agents and dispute resolution.
Patient information is protected at every step by military-grade 256bit AES encryption and secure cloud-storage, and for any organisations taking payment information on the phone, automatic redaction ensures PCI compliance.

Management tools and reporting

Make use of powerful live reporting and wallboards that provide real time insights on how inbound calls are being managed. This includes graphical views to show calls answered, talk time, wait times, unanswered calls, and more, viewable live or reported on historically.
For larger healthcare trusts or businesses, there are also tools that enable supervisors to support agents with escalation alerts, call monitoring, and interventions when assistance is required.
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Products to meet your unique business needs

CallSwitch UCaaS Logo

Our industry leading UCaaS solution enables teams to centralise voice, video, instant messaging, call recording, online meetings, and more, on the devices that work best for them.

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Our cloud-native compliance call recording solution, including AI powered transcription, PCI redaction, voice analytics and sentiment analysis - secured with military grade encryption.

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Awards

Latest from our blog

blog
18 April 2024

TelcoSwitch appoints Lindsey Sutherland as CTO

TelcoSwitch appoints Lindsey Sutherland as CTO Communications Platform as a Service vendor, TelcoSwitch is pleased to announce the appointment of Lindsey Sutherland as its new Chief Technology Officer. Sutherland brings…
blog
29 February 2024

How to gain a competitive advantage in UCaaS

How to gain a competitive advantage in UCaaS Recently, Simon Blackell, our CMO, sat down with Comms Dealer to discuss his insights on achieving lasting success in the UCaaS industry…
blog
15 January 2024

TelcoSwitch appoints Howard Stevens as CEO

TelcoSwitch appoints Howard Stevens as CEO Communications Platform as a Service vendor, TelcoSwitch has appointed Howard Stevens as its new Chief Executive Officer. Stevens brings over 20 years of executive…

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