Ensure patients reach the right person, with advanced telephony including auto-attendants, multi-level IVR functionality, and intelligent routing to support out-of-hours workflows, delivered as a budget-friendly subscription with no upfront expenditure – saving cost at a time when it’s most needed.
Deliver excellent patient care at every step
Overcome the risk of patient care chains being broken by missed calls, long wait times, and busy lines caused by over-subscribed reception lines with an industry leading Cloud-based PBX that offers total flexibility and a host of ways to connect – providing a consistent experience for patients.
Take the pressure off busy receptions
Configure call queues to separate routine calls with appointment bookings or cancellations, with call routing options for different times of day, and automatic call-backs if wait times get too long.
Collaborate efficiently with colleagues
CallSwitch is more than just a phone system, combining voice, video, instant messaging, conferencing, directory services, and more – with access via desktop or mobile devices.
Access and protect patient information
Secure integration with the EMIS patient information database speeds up call handling, keeps contact details up to date, and helps you reach quality of care targets, without added cost.
Supporting care in the community
Our software-based solutions allow doctors, nurses, or therapists to take their communications channels with them wherever they go, allowing them access to their practice phone system while on community visits.
Choose from our CallSwitch Communicator application, available for desktop and mobile, or our WebRTC solution with communications features available from directly within leading web browsers. We also provide integration to Microsoft Teams for practices who use this as their main collaboration platform.
Call recording for quality assurance
Our cloud-based call recording solution, CallCabinet offers AI-driven communications insights through voice and speech analytics to help organisations track the sentiments of callers, as well as script adherence for agents and dispute resolution.
Patient information is protected at every step by military-grade 256bit AES encryption and secure cloud-storage, and for any organisations taking payment information on the phone, automatic redaction ensures PCI compliance.
Management tools and reporting
Make use of powerful live reporting and wallboards that provide real time insights on how inbound calls are being managed. This includes graphical views to show calls answered, talk time, wait times, unanswered calls, and more, viewable live or reported on historically.
For larger healthcare trusts or businesses, there are also tools that enable supervisors to support agents with escalation alerts, call monitoring, and interventions when assistance is required.
Products to meet your unique business needs
Our industry leading UCaaS solution enables teams to centralise voice, video, instant messaging, call recording, online meetings, and more, on the devices that work best for them.
Omnichannel made simple, with voice, email, web-chat, social media, WhatsApp Business, and more, centralised to a single screen, with seamless third party integrations and ticketing.
Our cloud-native compliance call recording solution, including AI powered transcription, PCI redaction, voice analytics and sentiment analysis - secured with military grade encryption.