Phone Systems for Healthcare

Ensure patients reach the right person, with advanced telephony including auto-attendants, multi-level IVR functionality, and intelligent routing to support out-of-hours workflows, delivered as a budget-friendly subscription with no upfront expenditure – saving cost at a time when it’s most needed.
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Deliver excellent patient care at every step

Overcome the risk of patient care chains being broken by missed calls, long wait times, and busy lines caused by over-subscribed reception lines with an industry leading Cloud-based PBX that offers total flexibility and a host of ways to connect – providing a consistent experience for patients.

Take the pressure off busy receptions

Configure call queues to separate routine calls with appointment bookings or cancellations, with call routing options for different times of day, and automatic call-backs if wait times get too long.

Collaborate efficiently with colleagues

CallSwitch is more than just a phone system, combining voice, video, instant messaging, conferencing, directory services, and more – with access via desktop or mobile devices.

Access and protect patient information

Secure integration with the EMIS patient information database speeds up call handling, keeps contact details up to date, and helps you reach quality of care targets, without added cost.

Supporting care in the community

Our software-based solutions allow doctors, nurses, or therapists to take their communications channels with them wherever they go, allowing them access to their practice phone system while on community visits.
Choose from our CallSwitch Communicator application, available for desktop and mobile, or our WebRTC solution with communications features available from directly within leading web browsers. We also provide integration to Microsoft Teams for practices who use this as their main collaboration platform.

Call recording for quality assurance

Our cloud-based call recording solution, CallCabinet offers AI-driven communications insights through voice and speech analytics to help organisations track the sentiments of callers, as well as script adherence for agents and dispute resolution.
Patient information is protected at every step by military-grade 256bit AES encryption and secure cloud-storage, and for any organisations taking payment information on the phone, automatic redaction ensures PCI compliance.

Management tools and reporting

Make use of powerful live reporting and wallboards that provide real time insights on how inbound calls are being managed. This includes graphical views to show calls answered, talk time, wait times, unanswered calls, and more, viewable live or reported on historically.
For larger healthcare trusts or businesses, there are also tools that enable supervisors to support agents with escalation alerts, call monitoring, and interventions when assistance is required.
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Products to meet your unique business needs

CallSwitch UCaaS Logo

Our industry leading UCaaS solution enables teams to centralise voice, video, instant messaging, call recording, online meetings, and more, on the devices that work best for them.

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Our cloud-native compliance call recording solution, including AI powered transcription, PCI redaction, voice analytics and sentiment analysis - secured with military grade encryption.

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Latest from our blog

blog
2 October 2023

TelcoSwitch launches CallSwitch One communications platform

TelcoSwitch, a leading UK software provider of cloud-based communications, has launched CallSwitch One, its next-generation communications platform. General release of the platform follows a successful ‘early access programme’ offered to…
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blog
1 July 2023

TelcoSwitch Appoints Henry Wu as Chief Financial Officer

Communications Platform as a Service software vendor, TelcoSwitch has appointed Henry Wu as its new Chief Financial Officer. Henry brings a wealth of executive experience to TelcoSwitch, having worked across…
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blog
8 June 2023

Beyond integrations: Building bespoke solutions with Open-API and Webhook tools

UCaaS providers continue to compete on delivery of out-the box third-party integrations but will also provide low or no-code bespoke integrations through increasingly mature open-API and webhook infrastructure. This will…
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