Powerful ordering & support automation for the channel

From a secure partner portal that manages deals, orders, and billing, to a comprehensive support structure, including ticketing and support tracking.

Secure online deal registration and ordering for all products

Advanced administration that enables off-net call forwarding

Automated ticketing platform to enhance technical support

Secure portals built for channel partners

Our secure online portal enables you to place orders for all TelcoSwitch products and services, from UC servers to hardware to number porting and more. The portal also acts as administration console for all your customer telephone numbers, allowing you to take advantage of our off-net call forwarding solution for business continuity.

Manage all your opportunities in one place

The TelcoSwitch Partner Portal enables you to register your in-flight opportunities and take advantage of a host of benefits from deal exclusivity to advanced opportunity insights to unique incentive schemes.

Efficient support ticketing for you and your customers

Our online ticketing platform enables you to submit support requests quickly and efficiently, with case numbers allocated and communicated back instantly as a reference point for any future communications. Tickets are prioritised and allocated by nature of query or specialism to our in-house, UK-based engineers for triage and swift resolution within prescribed SLAs.

Stay up-to-date with our Wiki knowledgebase

Run by our DevOps and technical services team, our regularly updated Wiki knowledgebase contains a wealth of technical reference information, articles, and product release notes to assist your teams in configuring and deploying solutions to your customers.

Products to meet your unique business needs

CallSwitch UCaaS Logo

Our industry leading UCaaS solution enables teams to centralise voice, video, instant messaging, call recording, online meetings, and more, on the devices that work best for them.

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Omnichannel made simple, with voice, email, web-chat, social media, WhatsApp Business, and more, centralised to a single screen, with seamless third party integrations and ticketing.

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Our cloud-native compliance call recording solution, including AI powered transcription, PCI redaction, voice analytics and sentiment analysis - secured with military grade encryption.

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