Powerful automations that improve customer experience

From simple admin tasks to more complex processes, 3Sixty’s workflow automation enhances contact centre performance, supports agents, and delivers a superior customer experience with minimal impact on resource.
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Reduce response times with process automation

Answer FAQs with pre-configured scripts & chatbots

Empower all your systems with a 2-way open API

Free up your agents’ time

Take the pressure off your teams, improve customer experience and set expectation by using automation to reply to emails and messages from customers, whatever channel they used to contact you.
Automate SMS responses to let your customer know you’ve received their query, and set expectations on when they will hear from you.

Script automated FAQ responses

Build scripted templates across every channel for your customer support agents to reply faster and with greater accuracy, resulting in more satisfied customers and improved contact centre performance.
Build pre-canned responses to FAQs to help customers get the answers quicker without adding workload to agents.

AI-powered chatbots

Improve your customer service with 3Sixty’s chatbot or incorporate a third-party solution.
Automate customer support by delivering instant responses to common queries and allowing your agents to focus and quickly handle the most important communications.

Unrivalled third-party integrations

Benefit from bringing all your internal systems to the party with our 2-way open API, enabling us to integrate with any software you use that carries the same capabilities.

Products to meet your unique business needs

CallSwitch UCaaS Logo

Our industry leading UCaaS solution enables teams to centralise voice, video, instant messaging, call recording, online meetings, and more, on the devices that work best for them.

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Omnichannel made simple, with voice, email, web-chat, social media, WhatsApp Business, and more, centralised to a single screen, with seamless third party integrations and ticketing.

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Our cloud-native compliance call recording solution, including AI powered transcription, PCI redaction, voice analytics and sentiment analysis - secured with military grade encryption.

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Accreditations

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CallSwitch Unified Communications Solution

The leading choice for Unified Communications

CallSwitch is our market-leading UCaaS platform, delivering a powerful suite of cloud-hosted telephony features that enable employees to work from anywhere, on any device – from office and remote workers, through to contact centre and regulated environments.
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