Powerful contact centre analytics

3Sixty’s contact centre analytics allow supervisors to gain actionable data and insights from every customer and agent, driving KPIs and enhancing customer experience.
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Customisable contact centre performance reporting

Real-time agent & supervisor dashboards

Fully customisable web wallboards

A bird’s eye view for contact centre supervisors

Enjoy a 360-degree view of all your agents in real-time detailing status, call duration, answered and rejected calls, chats, emails, and more.
Gain accurate insights into department performance that informs future decision-making such as departmental expansion and seasonal staffing requirements.

Agent performance dashboards

Empower contact centre agents by providing them with instant visibility into their individual activities, daily overviews, call back and reminders.
Help employees to evaluate their own performance against SLAs, and provide the tools they need to help them stay in control of their workload.

What can you learn from the conversations you’ve had?

Leverage your contact centre data to gain powerful insights into the experience your customers have.
View conversation history and customer interactions by user, team or department, query outcomes and call dispositions, review call recordings and more, all within in a single screen.

Ticketing reports and SLA monitoring

Instantly check how many open support tickets you have and their current status, along with reporting on metrics such as average resolution time for verification against any SLAs you have in place internally or with individual customers.

Products to meet your unique business needs

CallSwitch UCaaS Logo

Our industry leading UCaaS solution enables teams to centralise voice, video, instant messaging, call recording, online meetings, and more, on the devices that work best for them.

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Omnichannel made simple, with voice, email, web-chat, social media, WhatsApp Business, and more, centralised to a single screen, with seamless third party integrations and ticketing.

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Our cloud-native compliance call recording solution, including AI powered transcription, PCI redaction, voice analytics and sentiment analysis - secured with military grade encryption.

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Accreditations

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